Home Care Scheduling Coordinator

Job Description

Job Description

A home care scheduling coordinator is responsible for organizing and managing the schedules of caregivers and clients in a home care setting. This role involves ensuring timely and efficient care delivery by matching caregiver availability and skill with client needs, handling scheduling changes, and maintaining accurate records.   

Location: 

Will work at the business office in Green Valley Monday - Friday, 7am - 3pm. Must be willing to have the after-hours telephone on a rotational basis. 

Key Responsibilities:  

• Coordinating caregiver assignments and client requests, optimizing schedules to ensure timely coverage, and managing any scheduling conflicts or changes.  

• Serving as the primary point of contact for caregivers regarding scheduling and communicating schedule changes to both caregivers and clients.

• Performing general office duties, including answering phones, managing correspondence, and other administrative tasks as needed. 

• Providing excellent customer service to both clients and caregivers, fostering positive relationships, and addressing concerns. 

• Coordinate caregivers’ requests for time off to ensure coverage for open shifts. 

• Maintaining accurate records of appointments, changes, and other relevant information within scheduling software.  

• Working with other team members such as care managers and supervisors to improve scheduling processes and enhance service delivery. Demonstrate courteous and cooperative behavior with managers and staff in a positive, professional, business manner. 

• Participating in on-call rotations to handle after-hours scheduling needs and emergencies.  

Qualifications:  

• At least one (1) year of hands-on scheduling or dispatch experience. Caregiving or healthcare experience is a plus. 

• Proficiency in using scheduling software (WellSky a plus), Microsoft Office Suite, and other relevant computer applications. 

• High School Diploma or GED required. 

• Must pass a state and federal background check, pass a drug screening, and obtain a level one fingerprint clearance card within thirty (30) days.

• Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.  

• Excellent verbal and written communication skills, with the ability to interact effectively with clients, caregivers, and other team members.  

• Ability to provide excellent customer service and build positive relationships with clients and caregivers.