Personal Injury Accounts Receivable Coordinator

Company Overview:

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.


Job Description Summary:

Under general supervision, the PI A/R Coordinator is responsible for supporting the provider billing and accounts receivable processes with accuracy and attention to detail. The ideal candidate is highly organized, detail-oriented, and possesses strong communication and customer service skills. This role requires the ability to problem-solve, multitask, and work efficiently in a fast-paced environment while ensuring compliance with organizational policies and procedures.

This is a full-time, benefited position based at Summit Spine and Joint Centers' administrative office in Lawrenceville, GA. The role is primarily in-person, with potential hybrid or remote flexibility based on performance and departmental needs.

Responsibilities:

• Processes assigned AR, working to maximize collections while minimizing aging AR
• Ensure medical records are sent to insurance carriers
• Manages outstanding accounts to include following up with attorney offices and insurance carriers for overpayments, underpayments, filing corrected claims, appealing claims, and following up on all denials to ensure processing / reprocessing and timely payments
• Maintain consistent communication and professional relations with 3rd parties via phone calls and email communication
• Review AR aging to ensure timely collection of payments
• Coordinate settlements appropriately during reduction phase and file relevant data for further approval
• Establish clear lines of communication across internal departments to facilitate payment collection and verification
• Appropriately documents issues, sources, and actions taken on each account
• Create reports regarding the status of patient accounts as requested
• Address inquiries from insurance companies, patients, attorneys, and providers
• Follow HIPAA guidelines in handling patient information
• Update personal injury, liens, attorney and patient treatment status internal logs

Qualifications, skills abilities:

• Minimum of 1 year experience working personal injury
• Minimum of 1 year experience with accounts receivable/revenue cycle billing in a medical setting
• Knowledge of medical billing rules, such as coordination of benefits, modifiers, and understanding of EOBs and ANSI code denials
• Proficient in numerical analysis and excellent verbal/written skills
• Familiarity with Microsoft Office and EMR systems
• Comfortable working in a growing, dynamic organization and able to navigate change
• Self-motivated with ability to multi-task, prioritize work in a fast-paced, team environment
• Must be personable and detail oriented as a representative of the practice while working with 3rd party relations