Field Service Technician

Join Our Dynamic Team!

Bartlett Roofing specializes in residential and commercial storm damage restoration! We work with homeowners and their insurance carriers to replace roofs that have been damaged by recent and current weather events. Bartlett Roofing's Production Team creates value for our customers by delivering solutions that build long-term relationships. Acting as a first-line response to our customers, you will organize, triage customer issues, and even handle some problems before they start. We're seeking a dedicated and experienced professional to join our team and contribute to the success of our roofing replacement services. If you have a passion for delivering high-quality craftsmanship and possess the expertise to handle a variety of roofing issues, we want to hear from you!

Pay Range: $29-36/hour DOE

Job Type: Full-Time, M-F 7:00 am-5:00 pm

Who You Are: You're an experienced field service technician, repairman, and innovator with dedicated experience in roofing and construction. You're skilled in repairs, maintenance, and general labor with a focus on fascia, shingle, soffit, drywall repairs, etc.

You're a problem solver and enjoy working with an integrated and dynamic team to provide a first-class service to your customers.

You're looking for a company where you can build a career that will push you to accomplish your personal AND professional goals.

*Must have 2 years of Roofing experience with Asphalt/Shingle.

*Must have at least 5 years of Construction Experience (such as: framing, fascia work, drywall, aluminum soffit repairs, siding work (J Channel) etc).

What You'll Do

• Coordinate with the Market Production Manager and customers to ensure adequate turnaround time for repairs.
• Determine the repair issues, come up with solutions, and perform repairs.
• Document all repairs with photos and notes in the company's CRM system.
• Document all materials used for each repair using material order numbers provided.
• Upkeep company truck, making sure it stays clean with no excess materials staying in the truck for more than a week.
• Be a floater to the Quality Control team by performing midpoint & final inspections.
• Assist with crew management and determine issue resolution with customers and crews as needed.
• Hold our crews to high expectations of job completion in a clean and timely manner.
• Maintain a professional image and engage with customers daily, as needed.
• Pick up materials and return unused materials to suppliers, as needed.
• Work directly with the market Scheduler and QC Team Lead/Field Manager in the market to ensure returns, materials, labor, etc. are properly accounted for.
• Work hand in hand with managers and the administration in the Production Department to resolve any major issues.
• Travel to warranty & repair jobs when necessary to see the issues firsthand and report back to the QC Team Lead, Scheduler, and/or Market Production Manager, as applicable.

What's in it For You

• Energetic, creative, and supportive work culture!
• Medical/HSA/Vision/Dental Benefits package with a generous employer contribution.
• 401k with up to 3% Company Matching.
• Company vehicle outfitted with tools & supplies needed to fulfill the role.
• Payday is every Friday!
• Competitive PTO Policy.
• Company-Paid Holidays.
• A highly encouraged work-life balance. We don't want you to miss your son's baseball game, your daughter's dance recital, or your annual hunting trip!
• Leadership Development Book Clubs - we are serious about wanting you to grow and we want to create an environment where you can meet with like-minded individuals to stimulate that!
• Outstanding Company Culture - office luncheons, team outings, company events, annual company celebrations, quarterly recognition parties, etc. We like to have FUN and celebrate our success!
• Unlimited career growth opportunity - we pride ourselves in only promoting from within!

Minimum Qualifications

• Must be physically capable of lifting a ladder and comfortable with getting on and off roofs.
• Must have 2 years of Roofing experience with Asphalt/Shingle.
• *Must have at least 5 years of Construction Experience (such as: framing, fascia work, drywall, aluminum soffit repairs, siding work (J Channel) etc).
• Clean Driving Record.
• Interpersonal skills, tact, patience, and courtesy; ability to build professional relationships with others.
• Strong oral and written communication skills.
• Ability to multitask, prioritize, and manage time efficiently; strong organizational skills.

Bartlett History

Bartlett Roofing began its journey in 2015 with a vision to redefine the standards of roofing excellence. From our humble beginnings, we have grown into a trusted name synonymous with reliability and professionalism. Over the years, our team of dedicated roofing experts has successfully completed countless projects, earning us a stellar reputation in the industry. What sets Bartlett Roofing apart is not just our expertise but also our dedication to creating a positive and collaborative work environment. We believe in fostering a culture of growth, where each team member is valued and given opportunities for professional development. As a part of the Bartlett Roofing family, you'll find a supportive team that shares your passion for delivering exceptional roofing solutions.