Occupancy Specialist

Job Description

Job Description

We are looking for an Occupancy Specialist to support housing program compliance and resident interactions in Newport, Rhode Island. This contract opportunity with potential for a permanent role is ideal for someone who combines strong customer service skills with hands-on experience in tax credit and subsidy-related documentation. The person in this role will help manage recertification activities, gather and verify required records, and maintain accurate resident information within property management systems.

Responsibilities:
• Manage annual and interim recertification activities by reviewing timelines, preparing files, and ensuring each case is completed accurately and on schedule.
• Meet with residents to explain occupancy requirements, collect necessary documentation, and answer questions with professionalism and clarity.
• Obtain and organize required forms from tenants and external verification sources to support compliance with housing program standards.
• Review resident files for completeness and accuracy, identifying missing information and following up to resolve discrepancies.
• Enter resident, income, and eligibility data into software systems while maintaining detailed and reliable records.
• Support compliance efforts related to tax credit and subsidy programs by applying program rules to documentation and file processing.
• Coordinate the closeout of recertification files and confirm that all supporting materials are properly recorded and retained.
• Provide responsive service to residents and internal stakeholders while handling sensitive information with care and discretion.• Experience working with Low-Income Housing Tax Credit (LIHTC) or similar affordable housing compliance programs.
• Knowledge of tax credit recertification processes, resident eligibility review, and subsidy-related documentation.
• Strong attention to detail with the ability to manage paperwork accurately and meet deadlines.
• Customer service experience involving direct interaction with residents, tenants, or clients in a service-focused setting.
• Proficiency with data entry and order or record management in computer-based systems.
• Ability to gather, review, and track documentation from multiple parties while maintaining organized files.
• Strong written and verbal communication skills for resident interviews, follow-up, and documentation review.