Care Coordinator

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns. Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity. Description Care Coordinator - Refugee Resettlement Program Lutheran Social Services of Wisconsin & Upper Michigan (LSS) Are you passionate about helping individuals and families build new lives and achieve economic independence? Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Care Coordinator to join our Refugee Resettlement Program . In this rewarding role, you will help refugees successfully transition into the workforce by developing employment opportunities, building employer partnerships, leading employment readiness workshops, and providing individualized support to clients as they navigate life in the United States. This position is ideal for someone who enjoys teaching, building community connections, advocating for others, and making a meaningful difference in the lives of refugees and immigrants. What You'll Do As a Care Coordinator, you will: Develop and implement individualized service plans that help refugee clients achieve employment goals. Assess client needs and identify strengths, barriers, and opportunities for successful employment. Build and maintain relationships with local employers to identify job opportunities. Conduct weekly Employment Workshops covering topics such as workplace expectations, timeliness, communication, hygiene, paychecks, workplace culture, and job readiness skills. Coordinate services and connect clients with community resources and supports. Collaborate with refugee families, community partners, interpreters, and service providers. Facilitate client meetings and advocate for client success. Assist clients with employment onboarding paperwork and requirements. Coordinate orientation dates and times with employers and arrange interpretation services for clients when needed. Develop and maintain relationships with local employers to identify employment opportunities for refugees. Develop and update resumes, share job leads and employment resources, and assist clients with completing employment applications when needed. Maintain accurate and timely documentation in accordance with LSS, funder, and program requirements. Prepare monthly and other required Excel reports for funders. Complete semi-annual and annual narratives for funders Work a flexible schedule that may include occasional evening and weekend hours based on client needs. Report all data on behalf of refugees into designated funders' databases What We're Looking For Required Qualifications High School Diploma or equivalent. Valid driver's license, reliable transportation, and ability to meet LSS driving requirements. Strong communication, organization, and relationship-building skills. Ability to work effectively with individuals from diverse cultural backgrounds. Proficiency with computers, Microsoft Office applications, email, and electronic documentation systems. Preferred Qualifications Bachelor's degree in Social Work, Sociology, Psychology, Human Services, or a related field or three (3) years of experience working with refugee resettlement, immigration services, workforce development, case management, or related human services programs. Experience facilitating groups, leading workshops, training, or presentations. Knowledge of community resources and employment services. Bilingual abilities strongly preferred, especially: Dari Pashto Rohingya Swahili Somali Spanish Why Join LSS? At LSS, our mission is to inspire hope, create opportunity, and help people achieve their full potential. When you join our team, you'll be part of an organization dedicated to serving individuals, families, and communities across Wisconsin and Upper Michigan. Benefits & Perks Public Service Loan Forgiveness (PSLF) eligible employer Medical, Dental, and Vision Insurance Flexible Spending Accounts (FSA) Mileage Reimbursement Generous Paid Time Off (PTO) 10 Paid Holidays Annually 403(b) Retirement Plan Annual Compensation Review Process Employee Assistance Program (EAP) Service Awards and Employee Recognition Programs Ongoing Professional Development Opportunities Work Environment & Travel Community-based position working in client homes, offices, and community settings. Frequent local travel required; some overnight travel may occur. Position may require bending, kneeling, climbing stairs, and accessing various community locations. Ability to respond appropriately in crisis situations and challenging client interactions. Make an Impact Every day, refugees arrive in our communities seeking safety, stability, and opportunity. As a Care Coordinator, you'll play a vital role in helping individuals gain meaningful employment, build confidence, and establish successful futures for themselves and their families. Apply today and join a mission-driven organization committed to compassionate service and lasting impact. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE). Qualifications Education High School Diploma/ GED (required) Bachelor Degree of Hum. Serv. or Related Field (preferred) Licenses & Certifications Driver's License (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Lutheran Social Service of Minnesota