Customer Service Representative

Customer Service Representative Switchboard Hiring is seeking a Contact Center Representative on behalf of our client, a well-established community bank (company name and additional details will be provided during your initial interview) . This role is a great fit for someone who genuinely enjoys talking with people and solving problems — you’ll be the friendly, knowledgeable voice helping customers navigate everything from mobile banking to Bill Pay. This role is fully remote after an initial training period of 4-8 weeks. Training will be completed at a bank location in one of the following locations: Greeley, Longmont, Firestone, Berthoud, Fort Collins, Boulder, or Colorado Springs. Responsibilities Independently perform a variety of complex duties related to customer and electronic services, including Internet banking, telephone banking, mobile banking, Bill Pay, and deposit-related questions Field inbound calls focused on supporting current customers with bank services Answer inquiries regarding bank products, services, and fees using standard scripts, dialogues, and talking points Process transactions accurately and efficiently Resolve customer problems with professionalism and follow-through Deliver exceptional customer service on every interaction Requirements Experience in branch banking highly preferred Prior customer service or call center experience preferred Strong verbal communication skills and a genuine enjoyment of helping people Ability to work independently and manage multiple customer inquiries Comfort with digital banking tools and technology (Internet, mobile, and telephone banking platforms) Additional Details This role is fully remote after an initial training period of 4-8 weeks, completed at a bank location in Greeley, Longmont, Firestone, Berthoud, Fort Collins, Boulder, or Colorado Springs Full-time position with a comprehensive benefits package 401(k), health insurance, paid time off, and paid holidays Sponsorship not available. This position is open only to candidates with legal authorization to work in the United States. #J-18808-Ljbffr Switchboard