CUSTOMER SERVICE REPRESENTATIVE

Benefits:

401(k)

Bonus based on performance

Competitive salary

Paid time off

Training & development

ABOUT CUSTOM PRINT GRAPHICS:

Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving a diverse client base ranging from local small businesses and nonprofits to regional and national brands. With a close-knit team and a shop built on craftsmanship, efficiency, and relationships, we're proud of the work we put out and the culture we've built. If you're looking for a place where your contributions actually matter and no two days look exactly the same, you'll fit right in here.

WHAT YOU'LL DO:

Serve as the first point of contact for customers by phone, email, and walk-in - providing prompt, professional, and friendly communication

Greet and assist walk-in customers and vendors, directing them appropriately and ensuring a positive front-desk experience

Manage and respond to a high volume of inbound emails, ensuring inquiries are answered or escalated in a timely manner

Answer multi-line phones and handle or transfer calls with professionalism

Follow up on open orders, proofs, and artwork approvals to keep jobs moving on schedule

Communicate order status updates, delays, and delivery timelines to customers proactively

Assist with quotes and pricing inquiries using established pricing guidelines

Maintain organized records of customer interactions, orders, and correspondence

Collaborate with production, art, and shipping departments to resolve issues and keep workflow smooth

Perform general front-office administrative duties as needed

WHAT WE'RE LOOKING FOR

1+ years of customer service, front desk, or office administration experience (manufacturing, print, or production environment a plus)

Excellent written and verbal communication skills; comfortable managing email volume and phone calls simultaneously

Strong organizational skills and attention to detail — you catch things before they become problems

Proficiency with Microsoft Office or Google Workspace; comfort learning order management or production software

Ability to multitask and stay calm in a fast-paced, deadline-driven environment

Team player with a positive attitude who takes ownership of their role

Reliable, punctual, and committed to showing up and following through

WHAT WE OFFER

Competitive hourly pay: $18–$23/hr, depending on experience

Paid Time Off (PTO)

401(k) retirement plan

Consistent, predictable schedule: Monday through Friday, no nights or weekends

A tight-knit team and collaborative work environment

Opportunity to grow with a well-established and expanding company