Senior Medical Assistant

National Remote PositionYou'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.This position provides support to our customers and their patients located throughout the United States and may require multiple licenses and/or certifications to practice across various States. Services provided to our customers and their patients include, but are not limited to: Medication Adherence, Medication Reconciliation, Management of refills and other care extension services. This position is the primary point of contact for all non-clinical activities related to Medication Management coordinating with the patient, pharmacies, and providers of medical care. Success is measured in terms of adherence to strict guidelines, improved patient outcomes, satisfied customers, meeting, or exceeding quality standards, producing consistent and high-quality work and collaboration with other team members to achieve objectives. You will work on assignments that are moderately complex and may require judgment when identifying barriers and conducting interventions. Routine work may be completed with little to no instruction, new assignments given with general instructions.This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am - 7pm EST. The final shift will be determined by business needs and will remain a fixed, set schedule once assigned.This will be on the job training and the hours during training will be during normal business hours.Primary Responsibilities:Answer telephonic and electronic messages related to patient refill requests to determine administrative appropriateness of submitting provider message to review refill requestWhen indicated, schedule patients for an outpatient visit per existing scheduling protocolsInteraction with internal and external customers, providing outstanding services utilizing superior customer service skillsAnswer questions and complete requestsRefer and escalate to nurse or pharmacist when appropriateAccurately Maintain documentation and logsAdvocate for and encourage and support patientDemonstrate superior customer service skillsActively identify barriers that have prevented patient from obtaining refill through pharmacyMaintain patient confidentiality per policies and proceduresCommunication with patients, providers, pharmacies, and provider office staff in a courteous, professional, cooperative, and mature mannerMay provide guidance and training to less experienced staff membersTime entry in assigned tool(s) as required by managementTimely response to email, IM and voice mail as required by managementActive engagement in team meetings, discussions, and in-servicesParticipate in business unit and/or team projects and quality initiativesFoster effective work relationships and team collaborationPerforms other duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GEDCertified Medical Assistant (CMA) or Medication Administration Certification or Pharmacy Technician CertificationMust be 18 years of age OR older2+ years of healthcare experienceAbility to work any 8-hour shift scheduled between 7:00 AM and 7:00 PM EST. The final shift will be determined by business needs and will remain a fixed, set schedule once assignedPreferred Qualifications:Experience with Electronic Medical Records and Practice Management system(s), including patient appointment and procedure schedulingExperience working remotely with patients in a telephonic capacityUnderstanding of health service-related processesTelecommuting Requirements:Ability to keep all company sensitive documents secure (if applicable)Required to have a dedicated work area established that is separated from other living areas and provides information privacyMust live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceSoft Skills:Capable of working under strict deadlines with little supervisionStrong Analytical and interpersonal skillsHigh Level of Computer literacyCapable of training others and answering questions from co-workers when neededOrganized, Detail Oriented and able to work well with others*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.