Strategic Account Coordinator

Job Description

Job Description

Description:

The Strategic Account Coordinator serves as a key liaison between customers and Polygon’s internal teams. This role is responsible for building strong, trust-based relationships with customers, gaining deep insight into their operations, and proactively identifying opportunities where Polygon’s composite technologies can add value. The coordinator facilitates Quarterly Business Reviews (QBRs), monitors customer scorecards, maintains customer portals, serves as the CRM administrator and ensures the delivery of timely, effective technical solutions. By combining customer engagement, technical expertise, and commercial awareness, the Technical Solutions Specialist plays a critical role in positioning Polygon as a provider of solutions versus commodities. 

Requirements:

Duties & Responsibilities

• Serve as the primary support point of contact for assigned customers.
• Develop strong relationships across multiple customer levels (technical, operational, and leadership).
• Facilitate Quarterly Business Reviews (QBRs) to align performance, strategy, and future opportunities.
• Monitor and maintain customer scorecards, ensuring proactive communication on key performance indicators.
• Maintain and update customer portals with current documentation, performance metrics, and key communications.
• Collaborate with Business Development and Engineering to translate customer needs into actionable technical solutions.
• Gather and document customer insights and feedback to inform new product or application opportunities.
• Provide technical input during quoting, proposal development, and launch activities.
• Identify upsell and cross-sell opportunities based on understanding of customer challenges and operations.
• Support resolution of technical issues, working cross-functionally to ensure timely and effective outcomes.
• Maintain effective use of the CRM through support to the sales team and administration.
• Contribute to solution libraries, best practices, and internal training resources.
• Perform additional duties as assigned.
• Commitment to uphold Polygon’s Core Values: Safety, Deliver Quality, Initiative, Collaboration, and Innovation .

Education & Training

• Bachelor’s degree in Business Administration or equivalent. Combination of education and experience may be considered. 

Knowledge & Experience

• Strong understanding of material science, composites, or engineered materials.
• Experience in customer-facing technical roles such as Applications Engineering, Technical Sales, or Solutions Support.
• Familiarity with manufacturing processes, testing methods, and product validation practices.
• Experience with CRM systems and data-driven customer management preferred.
• Proficiency with Microsoft Office and familiarity with CAD or modeling tools is a plus.

Skills & Abilities

• Exceptional communication and interpersonal skills with the ability to build lasting customer trust.
• Strong analytical and problem-solving skills with a proactive, solution-oriented mindset.
• Ability to manage multiple accounts and projects simultaneously.
• Excellent presentation and facilitation skills for customer meetings and QBRs.
• High degree of organization, accuracy, and attention to detail.
• Ability to work independently while collaborating effectively across departments.
• Commitment to continuous learning and professional growth.

Working Conditions

The physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, associate is regularly required to sit, stand, stoop, climb, walk, use hands, talk, and hear for a minimum of eight (8) hours per day.

Hours / Shifts 

Varies depending on customer and project needs. Some travel required for customer site visits and QBR facilitation. Remote work is possible with some travel required to the Polygon plant to support ongoing activities.