Client Success Manager

Acres

Acres is a leading land intelligence platform analyzing over 150M U.S. land parcels to power faster, smarter decisions for real estate, corporate, agriculture, and finance. Our mission: bring data-driven transparency to America's largest asset. We are dedicated to the growth of our platform and the growth of our people. We're looking for high performers who go about their work with a sense of curiosity, responsibility, and a drive to make things better. We are a primarily onsite team located in beautiful downtown Fayetteville, Arkansas and this is an onsite position.

*Note: Applicants must be currently authorized to work in the United States on a full-time basis. Our company does not sponsor employment visas (such as H-1B visas) at this time, nor are we able to accommodate candidates who will require sponsorship in the future.

Why Join Acres?

World-class team: we take talent density seriously. We like working with incredibly smart, driven people who are passionate about our platform, our customers, and their own ability to make an impact on the outcomes of our business. This may be the best group of humans you've worked with.

Velocity and Urgency: we work fast, which means you'll learn a lot, be exposed to many facets of the business, and the role you're being hired for is needed and impactful to the outcomes of our business. You won't be bored.

Cutting Edge Product and Technology: Our platform is state-of-the-art and powerful. We're creating tools that make people smarter, reinventing how you discover, create, and share relevant data. You'll be proud of what you create.

Compensation and Benefits: to support our hardworking team, in addition to competitive compensation plans, we also offer all full-time regular employees:

• medical, vision, and dental insurance for employee, spouse, and dependents
• 401k plan with 4% employer match
• unlimited Paid Time Off
• generous stock options
• company-wide bonus

Acres is an equal opportunity employer and recognizes that diverse teams are the strongest teams. We encourage interested individuals of all backgrounds to apply.

About The Role

[Business Division] is seeking a [position title] to [broad overview of the function of the role]. The [position title] will be responsible for [some indication of the significance of this function within the organization]. This section is a great opportunity to:

• Describe the team within which the position sits and what the team offers to the business as a whole. Outline reporting structure if that is a key part of the role.
• Share a sense of the opportunity within the role (make it sound promising and fun!)
• Give a sense of the kind of person who will excel at this role.

Core Responsibilities

• Implementation, Workflow Integration & Value Optimization
• Own the complete client journey from day one, leading the end-to-end implementation and onboarding for Midmarket and Enterprise accounts to ensure rapid time-to-value, high initial adoption, and a forward-looking trajectory with clear strategic milestones.
• Partner deeply with client teams post-onboarding to continually optimize their internal workflows, moving beyond basic setup to proactively consult on how they can deeply embed the platform into their daily operations.
• Relationship Management & Account Health
• Build and maintain multi-threaded relationships within assigned accounts, working closely with daily power users while establishing strong rapport with key stakeholders.
• Proactively monitor portfolio health, identifying churn risks early and independently executing targeted action plans to get accounts back on track.
• Deliver tailored, data-driven executive updates and impact reports that clearly outline the operational and financial value the client is achieving.
• Solution-Oriented Escalation & Product Collaboration
• Act as the primary owner for critical account issues and crises; independently formulate and propose/execute resolutions before seeking leadership alignment, rather than simply surfacing the problem.
• Translate client feedback, pain points, and feature requests into actionable insights for the product team to help inform the roadmap.
• Retention & Growth
• Maintain a high degree of personal ownership over Net Revenue Retention (NRR) targets, viewing portfolio performance and client retention as a direct reflection of your strategic impact.
• Manage the renewal pipeline for your portfolio, leading commercial conversations and ensuring predictable net revenue retention.
• Actively identify expansion and upsell opportunities based on account usage and evolving client needs, collaborating with Sales to close the deal.
• Client Advocacy & Content Support
• Identify successful user stories within your portfolio and collaborate with marketing to develop case studies, testimonials, and client references.
• Help create and refine client-facing resources, such as specialized guides, feature walkthroughs, or webinars, to scale client education.
• Team Collaboration & Process Improvement
• Contribute to the continuous improvement of internal CS playbooks, onboarding materials, and documentation to help streamline team operations.
• Provide guidance and informal mentorship to Client Success Specialists, sharing best practices on account management and risk mitigation.

Key Competencies

• 24+ years of experience in B2B SaaS Client Success, Account Management, or a related client-facing role.
• Proven experience managing a portfolio of Enterprise accounts with a focus on retention and account growth.
• Comfortable navigating commercial conversations, including discussing renewal terms, subscription options, and expansion opportunities.
• Strong professional presence with the ability to confidently present data, product updates, and value metrics to client stakeholders.
• Solid technical aptitude to deeply understand product functionality, troubleshoot workflows, and translate technical concepts for non-technical users.
• Analytical thinker who can look at usage metrics and account data to tell a compelling story about product value.
• Strong organizational skills with a proven ability to manage multiple complex projects and diverse stakeholders simultaneously to meet strict deadlines.
• Adaptable teammate who thrives in a fast-paced startup environment and is comfortable helping build processes as the company grows
• Proficiency with CRM platforms (Salesforce, HubSpot, etc.) and client management tools.

Preferred Qualifications

• Experience with land data, GIS, or real estate tech is a strong plus.
• Experience in a high-growth startup environment is also a plus (or at least a hearty appetite to work in one!)