Fulfillment Team Lead

At Baltic Born, we believe every woman deserves to feel confident, beautiful, and empowered through every stage of life. Founded by three sisters, our brand celebrates sisterhood and the strength of womanhood through thoughtfully designed fashion. We serve women navigating various life stages—from young professionals and mothers to wedding guests and dinner hosts—designing pieces that elevate their everyday and special moments. We foster a positive, uplifting work environment where creativity thrives, collaboration is valued, and growth is encouraged. From team lunches to fun events, we believe in celebrating our team regularly with monthly employee appreciation activities, and fuel your creativity with stocked snacks and drinks. We value your time and well-being by providing paid 30-minute lunch breaks and employees may enjoy our collections with an exclusive employee discount. You’ll work for a company that focuses on attainable luxury, extended sizing, and creating fashion that helps women feel their best at every stage of life. Reports To: Fulfillment Manager Job Type: Full-Time, Mon-Fri, 8 AM-4 PM JOB SUMMARY The Fulfillment Lead is responsible for leading the Fulfillment Department at Baltic Born. This is a very integral part of the foundation of Baltic Born and it is critical that this department is kept flowing in a timely manner, as we strive to stay within a 24 hour order fulfillment window. As a leader at Baltic Born, you are an extension of the owners and expected to maintain a positive, drama-free environment for your team. This role includes leading, developing and continually training the team of Baltic Born Fulfillment specialists. It also includes implementing and improving new processes to increase efficiencies, and tracking the metrics of each individual on the team. This role requires confidence, positive energy, good management skills, and organization. KEY RESPONSIBILITIES: Lead the team of Baltic Born Fulfillment Specialists - pickers, packers and go backs. Establish daily goals according to the orders in the queue and staffing. Communicate expectations to the team and encourage them to be accountable for metrics set in place. Ensure orders are sent out in a timely manner and accurately. Working on oldest orders and express orders to ship first. Review errors with team members and implement procedures to correct errors. Oversee the express, international and domestic orders, paying special attention to weights and measurements of packages adhere to any shipping regulations. Oversee pickups of the orders that happen daily and alert your Manager if these are late or missed. Meet with the Fulfillment Manager weekly to discuss goals, metrics and issues needing attention. Oversee the shipping supplies in the Fulfillment Department and alert the manager if anything is running low. Conduct biannual performance reviews with Fulfillment team members using the PerformYard Platform. Keep and update records and send email recapping daily goals and achievement, stats and issues that arose. Keep the Fulfillment Department clean and organized and oversee end of day cleanup. Coordinate with other warehouse leaders on opening and closing/security procedures. QUALIFICATIONS 2+ years in a production or order fulfillment environment Proven ability to lead a team in a fast paced environment. Self-starter capable of multitasking Friendly and upbeat personality with the ability to encourage and motivate others Ability to work and remain calm under pressure #J-18808-Ljbffr