Certified Nursing Assistant

OUR MISSION

At Whole Person Care Clinic, our mission is to provide holistic, compassionate, and accessible care that nurtures the physical, emotional, and social well-being of every individual we serve. We combine medical expertise, mental health support, and community services to address the full spectrum of our patients' needs, empowering them to achieve their highest quality of life with dignity and respect, regardless of socioeconomic status.

JOB SUMMARY

The Certified Nursing Assistant (CNA) supports clients recovering from illness, injury, or medical treatment within WPCC's Recuperative Care facility. The CNA provides compassionate, person-centered assistance with activities of daily living, personal hygiene, mobility, comfort, and basic health monitoring.

The CNA works with the Medical Coordinator (LVN), Medical Coordinator Assistants (MAs), case managers, and other care team members to support client safety, recovery, independence, and well-being, using a trauma-informed, respectful, and culturally responsive approach.

KEY RESPONSIBILITIES

Personal Care

• Assist with bathing, grooming, dressing, toileting, and hygiene
• Assist with eating, drinking, and meal setup
• Assist with transfers, ambulation, positioning, and mobility per safety procedures
• Help with bed changes, laundry, and organizing client living areas
• Encourage client independence and participation in their own care
• Maintain client dignity, privacy, and confidentiality

Health Monitoring and Clinical Support

• Monitor and report changes in client condition, behavior, appetite, and well-being
• Obtain and document vital signs within CNA scope of practice
• Observe for symptoms requiring further assessment and report promptly
• Follow infection control procedures and use PPE
• Help maintain a safe environment for clients, staff, and visitors

Client Support and Engagement

• Provide emotional support, encouragement, and companionship
• Maintain respectful, professional relationships and boundaries
• Encourage participation in social and recreational activities
• Communicate effectively across language, cognitive, or behavioral barriers
• Provide trauma-informed, culturally responsive care

Documentation and Communication

• Maintain accurate, timely documentation in the EHR
• Complete shift documentation and communicate updates to the care team
• Report changes in condition or behavior per procedure
• Complete incident reports and notify supervisors/clinical staff as needed
• Maintain confidentiality per organizational and privacy policies

Care Coordination

• Collaborate with the care team to support continuity of care
• Reinforce care instructions from licensed clinical staff
• Help clients prepare for appointments and daily routines
• Report barriers to care or changes in client needs

Environmental Safety and Infection Control

• Maintain clean, safe, sanitary client and common areas
• Maintain linens and hygiene/care supplies
• Properly handle and dispose of biohazardous materials and sharps
• Report maintenance or safety concerns to site management
• Stock and replenish client care supplies

REQUIREMENTS & QUALIFICATIONS

Education

• High school diploma or equivalent preferred
• Completion of a state-approved CNA training program

Experience

• Previous CNA experience preferred
• Experience in skilled nursing, recuperative care, assisted living, hospitals, or shelters preferred
• Experience with complex medical, behavioral health, or social needs a plus

Certifications

• Current CNA certification in applicable state required
• Current BLS certification required (or within 2 weeks of hire)
• Additional healthcare certifications preferred, not required

Core Competencies

• Compassionate, respectful, person-centered approach
• Cultural responsiveness and trauma-informed care
• Knowledge of basic CNA practices and ADLs
• Ability to recognize and report changes in client condition
• Strong communication and interpersonal skills
• Ability to work within a multidisciplinary team
• Time management and organizational skills
• Basic computer literacy and EHR documentation skills
• Understanding of confidentiality, client rights, and boundaries
• Calm, professional demeanor in crisis situations

EEO/ADA STATEMENT

WPCC is an equal opportunity organization committed to diversity, equity, and inclusion. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We provide reasonable accommodations in accordance with the ADA and encourage applicants from all backgrounds.

Disclaimer: This job description does not cover a comprehensive list of duties. Responsibilities may change at any time with or without notice.