Guest Experience Front Desk Agent

Front Desk Agent | Jacksonville Beach Fairfield Inn Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. About the Team Shaner Hotels has an exciting opportunity at our Fairfield Inn & Suites Jacksonville Beach by Marriott ! This award-winning, 76-room hotel is located just 100 yards from the beautiful sandy beaches of the Atlantic Ocean and minutes from state parks, vibrant nightlife, shopping, dining, and a variety of local attractions—making it a favorite destination for both business and leisure travelers. Our guests enjoy exceptional amenities, including complimentary hot breakfast, free high-speed Wi-Fi, a business center, an outdoor pool, and spacious guest rooms and suites designed for comfort and convenience. If you're passionate about hospitality and delivering outstanding guest service, join a team that values excellence, teamwork, and career growth. Come build your hospitality career with Shaner Hotels! About Us Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 7 0 full-service, select-service, extended-stay, and resort properties , representing over 8,000 guest rooms across 14 states and three countries . We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property. Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support . Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry. Job Info Job Identification 236965 Posting Date 10/17/2026, 01:21 PM Job Schedule Full time Full Time or Part Time Full-Time/Part-Time #J-18808-Ljbffr