Route Management Specialist

Company Description： GOFO is a technology‑driven last‑mile delivery carrier established in August 2023, operating across the United States, Canada, and multiple European countries. Guided by the philosophy “Drive Efficiency, Deliver Trust,” GOFO provides efficient and reliable logistics solutions for e‑commerce platforms and brand customers. In the U.S., the company runs a network spanning 47 states with over 300 hubs and stations, covering more than 12,000 ZIP codes and reaching over 75% of the population. Leveraging automated sorting systems, intelligent warehousing, data‑driven dispatch, and a nationwide linehaul network, GOFO supports consistent, timely, and transparent delivery. By combining intelligent technology with localized execution, GOFO helps modern commerce move faster, smarter, and with greater trust.

Job Overview

The Route Management Specialist focuses on last-mile route optimization, pricing reasonableness control, cost management and operational standardization. The role conducts in-depth data analysis for delivery routes, iterates delivery difficulty coefficient standards, optimizes pricing and compensation rules, and drives cost reduction and efficiency improvement for last-mile operations.

Key Responsibilities

1. Calculate and update route delivery difficulty coefficients on a regular basis, and provide reliable data support for the formulation and adjustment of regional delivery pricing strategies.
2. Identify and document standardized SOPs for special and complex delivery scenarios, optimize driver delivery workflows, improve overall route delivery efficiency, and continuously iterate delivery difficulty coefficients.
3. Collect and analyze POD (Proof of Delivery) liability dispute data, summarize rules for typical scenarios, and provide data foundation for optimizing POD liability judgment standards.
4. Organize and analyze sorting and delivery SLA data for all routes, deliver analytical insights to support rational planning and layout of route coverage.
5. Regularly review route scale and operational performance, drive reasonable route adjustments and optimization, support line-haul cost reduction and improve station sorting efficiency.
6. Review regional route price adjustment applications, evaluate pricing reasonableness via horizontal and vertical comparison analysis, and deliver professional assessments and optimization recommendations.
7. Dynamically iterate delivery compensation standards based on actual business needs and operational pain points, improve the rationality and fairness of compensation rules, and reduce operational disputes.

Qualifications

1. Bachelor’s degree or above, major in Logistics, Mathematics, Computer Science, Artificial Intelligence, Data Science or other related STEM fields.
2. Proficient in Excel; capable of processing and analyzing multi-dimensional complex business data, and producing structured analytical reports.
3. Prior experience in route management, delivery pricing management, or delivery dispute arbitration is preferred.
4. Strong logical thinking, excellent communication and cross-department collaboration skills, with a data-driven problem-solving mindset.
5. Fluent in English and Mandarin (listening, speaking, reading and writing).