Member Sales Specialist

Job Description

Job Description

Member Sales Specialist

Are you ready to be a part of the most supportive fitness family in the world? We are excited to meet you and invite you to build a career in the fitness industry!

Member Sales Responsibilities:

• Lead generation and nurturing: networking, community outreach, referrals, phone calls, emails, texts, etc.
• New member signups
• Tour and Trial Booking
• Trial follow up and conversions
• Creating and executing internal referral lead generation program

Member Relations Responsibilities:

• Continued support, interactions, and communication with members after signup, driving engagement and progress
• Assist members with scheduling their 1-1 fitness coaching appointments and signature studio classes
• Ensure that members check in when arriving to the facility, while monitoring status of member programs
• Maintain the cleanliness and order of the front desk area and ensure the members have a great club experience

Objectives:

• Meet club sales & lead goals
• Provide a great member experience
• Assist management as needed
• Ensure members are giving an NPS score of 8 or higher

Required Skills, Knowledge & Abilities:

• Strong critical thinking ability with great multi-tasking skills required
• Create and build strong relationships with people
• Passion for helping people feel healthy, happy and strong
• Doesn’t mind rejection, rather sees it as a step to getting a yes
• Self motivated and driven to achieve set goals 
• Prefers working with a team that becomes a second family
• So passionate about helping people stay healthy that overcoming their objections, fears and hesitations comes naturally
• Good with technology and software

Position Requirements:

• 2 years sales experience minimum (prefer 5 years)
• Full and part time positions available (minimum 20 hours per week)
• Morning, evening and weekend hours will be required as necessary
• Must be career minded and desire to grow with the company long term

Total On Target Earnings - $22-$30 an hour

Perks:

• Complimentary 1:1 personal training session weekly
• Complimentary full access to facilities and amenities
• PTO Based on hours worked
• Discount on apparel and merchandise
• Healthcare reimbursement plan