Dispatch Specialist

Job Description

Job Description

Job Title: Service Coordinator / Dispatcher
Location: Garland, TX
Company: AAdvantage Laundry Systems

About Us:
AAdvantage Laundry Systems is a leading distributor of commercial laundry equipment, proudly serving a wide range of industries including hospitality, healthcare,laundromats, and multi-housing. With decades of experience, we are known for our top-tier equipment, responsive service, and reliable support. We are currently seeking a dependable and customer-focused Service Coordinator/Dispatcher to join our team in our Garland, TX office.

Position Overview:
As a Service Coordinator/Dispatcher, you will be the front line of our service department—handling customer service requests, scheduling technicians, and ensuring smooth communication between our customers and service team.

Key Responsibilities:

• Answer inbound phone calls and respond to emails from customers requesting service on commercial laundry equipment

• Accurately enter service requests into our dispatching system

• Coordinate and schedule service calls for assigned field technicians

• Communicate with customers regarding service status, technician arrival times, and follow-up needs

• Troubleshoot basic service issues and provide support or escalation as needed

• Monitor technician workloads and adjust scheduling to optimize efficiency

• Ensure all service tickets are completed accurately and closed in a timely manner

Qualifications:

• Previous experience in a dispatcher, coordinator, or customer service role (preferred in service/repair industry)

• Strong organizational skills and attention to detail

• Excellent communication and problem-solving abilities

• Comfortable with multitasking in a fast-paced office environment

• Experience with Salesforce or Microsoft Business Central (a plus)

• Positive attitude and a commitment to great customer service

What We Offer:

• Full-time, on-site position in Garland, TX

• Competitive pay based on experience

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Growth opportunities in a stable and growing company

Apply today to become a key part of a team that keeps businesses running and customers satisfied.
AAdvantage Laundry Systems is an Equal Opportunity Employer.