Tech Operations Vendor Leadership Manager

• Manage and develop teams of individual contributors and managers in roles with moderate complexity and risk in Technology Operations
• Manage the operational outcomes of key IT services delivered by vendors, other operations teams, and product teams
• Engage and influence stakeholders, internal partners and peers
• Identify and recommend opportunities for technology operations process improvement and development
• Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
• Drive key strategic initiatives associated with infrastructure availability
• Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
• Institute controls in partnership with Operation Risks to ensure risk management is sustainable
• Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
• Determine appropriate strategy and actions of technology operations team to meet deliverable
• Interpret and develop policies and procedures
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Requirements 7+ years of Technology Operations experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 5+ years in vendor management / third-party governance roles 3+ years of management or leadership experience 2+ years in a direct management role ATS Optimization Keywords Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings. Hard Skills Technology Operations vendor management third-party governance risk management process improvement infrastructure management metrics analysis policy development resource allocation cost management Soft Skills team management stakeholder engagement influence strategic thinking talent development communication leadership organizational skills collaboration problem-solving #J-18808-Ljbffr Jobtailor