Community Association Manager

Job Description

Job Description

Licensed Community Association Manager

CMGT
Pensacola Area, Florida | Remote with Regional Travel

An active Florida Community Association Manager license in good standing is required at the time of application.  Compensation

$47,000–$50,000 annually

Quality Control and management referral bonus opportunities may be available when established conditions are met.

Benefits

• Health, dental, and vision insurance
• Company-paid life insurance
• Supplemental benefit options
• Paid holidays
• Paid birthday off
• Company-paid professional development and credential maintenance
• Company-provided remote-work equipment, including a laptop, monitors, cell phone, keyboard, mouse, and accessories
• Mileage reimbursement for community travel

About CMGT

CMGT is an HOA and rental management company serving communities throughout the Gulf South. Our work is grounded in three values: Commit, Communicate, and Care.

We commit to providing solutions rather than passing along problems. We communicate through consistent, compassionate conversations that keep Boards and residents informed. We care deeply about building quality relationships and quality communities where residents can thrive.

CMGT is also a technology-forward organization. Our team uses modern systems and AI-enabled tools to improve communication, organization, and service. We value employees who are curious, adaptable, and comfortable learning new technology.

About the Role

CMGT is seeking a licensed Florida Community Association Manager to oversee a growing portfolio of single-family homeowner associations in the Pensacola area and nearby Alabama markets.

This position requires an active Florida Community Association Manager license at the time of application. This is not a position through which an unlicensed candidate can obtain initial CAM licensure after hire.

As the Community Association Manager, you will serve as the primary advisor and relationship manager to each Board of Directors. You will guide Boards through operational and financial decisions, coordinate vendors and community projects, monitor property conditions, resolve homeowner concerns, and maintain clear communication among Boards, residents, vendors, and CMGT's internal teams.

Because CMGT is expanding into a new market, the portfolio will begin on the smaller side and may include full-management, financial-only, and developer-controlled communities. Portfolio size will be determined based on the number of homes, amenities, management structure, and overall complexity of each community.

This role is ideal for a confident, proactive professional who can take ownership, make sound decisions, and keep multiple priorities moving without losing accuracy or follow-through. Success requires an analytical and direct communication style, strong attention to detail, comfort working through changing priorities, and the judgment to create structure when the path forward is not always fully defined. Work Schedule

• Monday through Thursday, 8:00 a.m. to 4:30 p.m.
• Friday, 8:00 a.m. to 4:00 p.m.
• Fully remote work between community visits and meetings
• Regional travel to communities throughout the Pensacola area and nearby Alabama markets
• Some evening Board meetings as required

Board and Community Leadership

• Serve as the primary point of contact and trusted advisor for assigned Boards of Directors
• Provide timely, factual updates on property matters, compliance, financial health, governance, meetings, and open action items
• Guide Boards through vendor selection, community projects, budgets, architectural requests, payment plans, and other operational decisions
• Prepare agendas, presentations, and supporting materials for Board, annual, and special meetings
• Facilitate meetings and ensure Board decisions and action items are completed
• Coordinate new Board orientations and establish clear expectations for communication, systems, and service

Homeowner Communication and Issue Resolution

• Respond to homeowner questions, escalations, tickets, calls, and emails with professionalism and urgency
• Review prior correspondence and document complete, accurate notes before responding to escalated matters
• Resolve conflict proactively and communicate clearly before concerns develop into broader resident issues
• Prepare newsletters, announcements, mailings, and other community communications
• Maintain a customer-first approach while balancing governing documents, Board direction, and community needs

Property and Vendor Oversight

• Maintain awareness of community conditions, schedules, work orders, and required follow-up
• Coordinate community inspections and site visits with CMGT’s Site Visit Specialist
• Conduct CAM visits according to established community timelines
• Review inspection findings, photographs, governing documents, corrective-action needs, and open property matters
• Direct vendors, coordinate onsite meetings, secure and follow up on bids, and monitor vendor performance
• Resolve vendor service concerns, invoice discrepancies, and incomplete work
• Keep work orders current with status notes, documentation, photographs, and target completion dates
• Document mileage and required quality-control materials accurately and on time

Financial and Administrative Management

• Review budgets, reconciliations, income and expense reports, bank statements, aged owner balances, and other financial reports
• Identify potential errors, trends, funding concerns, and upcoming financial needs
• Prepare annual budgets using historical data, contractual expenses, project needs, bids, and funding projections
• Present budget recommendations clearly and guide Boards through approval and implementation
• Monitor delinquencies, liens, payment plans, reserve accounts, investment accounts, and potential income shortfalls
• Review and approve invoices weekly and resolve discrepancies with vendors and internal teams
• Create midyear forecasts and communicate financial results and recommendations to Boards
• Monitor insurance renewals, quotes, and claims
• Coordinate documentation and communication among Boards, insurance agents, vendors, and internal teams
• Coordinate reserve studies, tax documents, and other association requirements when requested

Systems and Documentation

• Maintain accurate information and activity notes in Vantaca, BambooHR, SouthData, Outlook, Microsoft Teams, RingCentral, Canva, and related systems
• Use calendars, action items, reports, and established processes to manage meetings, contracts, budgets, site visits, projects, and deadlines
• Maintain organized community records, supporting documentation, correspondence, and photographs
• Adopt new technology and AI-enabled tools that improve communication, efficiency, and service
• Participate in daily standups, quarterly training, quarterly coaching, and Rock Review meetings

Required Qualifications

• Active Florida Community Association Manager license in good standing
• High school diploma or GED
• Excellent written and verbal communication skills
• Strong organizational and time-management skills with consistent attention to detail and follow-through
• Ability to work independently and exercise sound judgment
• Comfortable learning and navigating multiple technology platforms, including AI-enabled tools
• Valid driver’s license, reliable transportation, and a clean driving record
• Ability to travel throughout the Pensacola area and nearby Alabama markets
• Availability to attend occasional evening Board meetings

Preferred Qualifications

• Working knowledge of property management, community association management, residential operations, or a related service environment
• Experience working directly with customers, clients, Boards, homeowners, vendors, or community stakeholders
• Experience reviewing budgets, financial reports, invoices, contracts, or project documentation
• Familiarity with Vantaca, BambooHR, Microsoft 365, Canva, RingCentral, or similar systems
• A strong and stable work history with few unexplained gaps