Insurance Specialist

American Family Insurance has been a trusted name in the industry for over 90 years, recognized for providing industry-leading service and an exceptional claims experience. The company builds long-term relationships by treating policyholders with fairness, care, and convenience. Guided by high ethical standards and integrity, American Family Insurance operates with a customer-focused culture that emphasizes trust and reliability. This approach fosters strong connections with customers, earning a reputation for excellence in service and support. Role Description This is a full-time on-site role for an Insurance Specialist, located in Wheaton, IL. Responsibilities include assisting customers with insurance inquiries, providing specialized assistance in insurance brokerage and claims, and delivering exceptional customer service. The role involves evaluating insurance needs, explaining policy options, and maintaining client relationships. Additionally, the Insurance Specialist ensures compliance with company policies and regulatory requirements while supporting the administrative functions of the insurance process. Qualifications Knowledge and understanding of Insurance and Finance-related concepts, processes, and products Experience in Insurance Brokerage and the ability to evaluate and recommend appropriate solutions Strong Communication and Customer Service skills, with an emphasis on building relationships and resolving customer inquiries effectively Attention to detail, problem-solving capabilities, and ability to manage multiple tasks efficiently Proficiency in relevant computer programs and software Relevant certification or licensure in insurance or related fields is a plus #J-18808-Ljbffr