General Manager

Job Description

Job Description

Benefits:

• Free Black Card Membership
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development

About the Club Manager Role:
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Full time: 40 hours per week.  Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including but not limited to: potential travel, nights, weekends, and holidays to support business needs. 

Daily responsibilities for the Club Manager also include:

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Assistant Managers, Shift Leaders, Trainers.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
  • Schedule staff and ensure all shifts are covered. 
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals. 
  • Administration and processing of all weekly employee payroll. 
  • Resolve employee issues or concerns. 
  • Manage disciplinary/termination activities.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions. 
  • Check members into the system.
  • New member sign-up. 
  • Take prospective members on tours. 
  • Facilitate all member requests, issues and questions.
  • Ensure prompt opening/closing of gym. 
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  • Ensure safety of employees, members and club property. 
  • Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions. 
• Authorize expenditures and refunds. 
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Sales

• Establish and communicate sales objectives and goals with team.
• Assist in forecasting annual sales goals.
• Adapt and share best sales practices.
• Evaluate team member performance, address underperforming team members create action items for clubs to reach their sales goals.
• Oversee daily, short-term, and long-term sales goals across region and positively contribute to company goals.

Competencies:

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Leaning & Growth
• Drives Continuous Improvement

Qualifications

About Your Qualifications:

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service
• Previous management experience is required 
• Basic computer proficiency (Microsoft Suite) 
• Current CPR Certification preferred
• High school diploma/GED equivalent required. 
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.

Physical Demands of the Club Manager:

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.