Patient Coordinator at Children's Dental Center

Children's Dental Center is seeking a full-time Front Desk Coordinator/Hospital Coordinator to be part of our amazing team!

Our goal at Children's Dental Center is to provide a fun environment where children can have a positive dental experience while providing them top-quality dental care. We are seeking dependable, fun, hard-working, proactive team players to join our practice. If you are a compassionate, detail-oriented person, committed to excellent patient care who enjoys working with children, we would love to meet you!

Office Hours

• Monday: 7am – 5pm
• Tuesday: 7am – 5pm
• Wednesday: 7am – 1:30pm
• Thursday: 7am – 5pm
• Friday: 7am – noon

Responsibilities

• Deliver a distinctive patient experience with every patient both in person and over the phone.
• Welcome patients into the office upon arrival, gathering necessary information such as patient demographics, insurance information, and updated health history.
• Update necessary documents into patient chart.
• Schedule patients for dental treatment.
• Collect patient payments and post them to their patient ledger.
• Maintain a clean and welcoming patient waiting area.
• Additional duties as needed such as following up with patients, transferring records, and any other necessary tasks in our office.
• Must arrive on time and adhere to the attendance policy.
• Track required clearances, forms, and documentation according to office and hospital protocols.
• Schedule patients for dental procedures performed in a hospital setting.
• Communicate with medical insurance carriers to verify coverage requirements and determine medical necessity for treatment and procedures.
• Obtain and manage preauthorizations and predeterminations with medical and dental insurance providers.
• Coordinate and assist in the preparation of office-based general anesthesia procedures, ensuring all required documentation and authorizations are completed.
• Serve as a liaison between the practice, hospitals, insurance companies, and patients regarding treatment scheduling, authorizations, and procedural requirements.
• Respond to and assist with hospital-related inquiries, communications, and coordination as needed.
• Maintain accurate records of insurance communications, authorizations, and hospital correspondence to ensure compliance and continuity of care.

Requirements

• Preferred at least 1 year of experience in a dental front office setting.
• Preferred at least 1 year of experience in hospital scheduling.
• Customer Service experience.
• Passion for delivering the best experience.
• Ability to collaborate and be team-oriented.

We offer competitive compensation, opportunities for professional growth, and a supportive work environment. If you meet the qualifications listed above, we encourage you to apply for this position!

Other Details

• Job type: full-time
• Expected hours: 35 – 38 per week
• Schedule: Monday – Friday
• Salary: $20.00 – $27.00 per hour depending on experience

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• More