COMPLETE Coach (TN Promise Success Coach)

tnAchieves is dedicated to enhancing post-secondary opportunities and outcomes by providing holistic student supports rooted in community and accountability. The organization works at scale, serving more than 85,000 students annually through college access and success initiatives. Our team is part of micro and macro change; the work is technical, and metrics driven resulting in life-changing outcomes for students and positive workforce development for the state of TN. tnAchieves has supported over 50,000 students to a degree/credential and into the workforce.

About the Role

A successful COMPLETE coach cares deeply about student success, is hard-working and adaptable while maintaining a positive mindset. COMPLETE coaches thrive in a fast-paced and data-driven work environment. Coaches enjoy building relationships with post-secondary institution staff to expand their resource knowledge to help students succeed. The coach role offers a unique opportunity to connect with many stakeholders in education and to utilize skills like public speaking, time management, and database management and reporting (Salesforce).

Each coach works with an average cohort size of 400 students. Coaches support their students by serving as a trusted accountability partner, connecting them with resources and grant opportunities that align with their needs and help students navigate the journey to their future career.

Equally important is the opportunity for continuous learning and professional development as part of a mission-driven team. tnAchieves invests in each team member to identify and foster skillsets that will serve individuals throughout their careers. The organization is intentional about creating a strong culture of shared values. This contributes to a talent pipeline for growth opportunities as the organization evolves to expand its impact.

tnAchieves offers a competitive hiring package, complete with generous paid time off, a hybrid work schedule, opportunities for growth and a full benefits package.

JOB RESPONSIBILITIES

• Communicates daily with students and parents
• Prepares high school student meeting materials and execute assigned mandatory meetings for TN Promise
• Conducts one-on-one and group meetings on college campuses
• Maintains student database including, but not limited to, community service verification, student meeting attendance, intervention, connection and grant documentation and processing student excuse forms and ineligibility arguments
• Assists with planning, application processing and administering tnAchieves Summer Programs
• Attends individual and team meetings as scheduled by direct supervisor and leadership

SPECIFICATIONS

• Bachelor’s degree required
• Consistently practices positivity and adaptability
• Identifies and analyzes problems through a solutions-oriented lens
• Embraces learning new skills and asks questions to gain full understanding
• Communicates proactively and effectively
• Takes initiative and is prepared
• Willingness to travel regionally on a weekly basis
• Working knowledge of Microsoft Outlook Suite and Salesforce

ACCOUNTABILITIES

• Meets benchmark and semester goals
• Maintains relationships with frontline college staff
• Participates in all tnAchieves college access/success efforts (TN Promise app, FAFSA, mandatory meetings, community service, summer programs, etc.)
• Practices prompt and accurate internal and external correspondence
• Processes COMPLETE Grants with timely attention to detail

Starting base salary is $50,000 with full compensation package* totaling $65,000.

*This compensation package includes: employer-covered health insurance , employer-paid life insurance, paid holiday time, PTO, an employer 401K match, and financial advising services.