Care Facilitator

Responsibilities Interacts appropriately with patients and records information while greeting, checking‑in, checking‑out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness. Serves as the gatekeeper for PCP and specialist schedules including, but not limited to ensuring Top40 patients are scheduled every13days. Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedules appointments, responds to emails and generates new patient packets. Ensures patient contact and emergency contact information is accurately documented in the system. Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events. Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual. Clearly communicates information about ChenMed clinical personnel to patients and other individuals. Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow‑up and in‑house specialist referral appointments, when necessary. Escorts patients to exam rooms and ensures their comfort and well‑being prior to leaving. Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc. Present patients with a customer service survey during check‑out and escalates if needed for immediate service recovery. Participates in daily and weekly huddles to provide details on patients. Regulates and monitors aspects of transportation, including driver lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients. Maintains the confidentiality of patients’ personal information and medical records. Reviews patients’ personal and appointment information for completeness and accuracy. Transmits correspondence by mail, email or fax. Performs other duties as assigned and modified at the manager’s discretion. Qualifications Exceptional customer service skills and passion for serving others. Working knowledge of medical insurance and/or knowledge of electronic medical record (EMR) systems. Knowledge of ChenMed Medical products, services, standards, policies and procedures. Skilled in operating phones, personal computers, software and other basic IT systems. Ability to communicate with employees, patients and other individuals in a professional and courteous manner. Detail‑oriented to ensure accuracy of reports and data. Outstanding verbal and written communication skills. Demonstrated strong listening skills. Positive and professional attitude. Proficient in Microsoft Office Suite products including Excel, Word and Outlook. Ability and willingness to travel locally and regionally up to10% of the time. Spoken and written fluency in English. Flexible to work evening, weekends and/or holidays as needed. Education and Experience High school diploma or equivalent education required. Graduation from a nationally accredited Medical Assistant program preferred. A minimum of1year of work experience in a medical clinic or similar environment required. BLS for Healthcare Providers preferred. Pay Range $14.3 – $20.42 Hourly. The posted pay range represents the base hourly rate or base annual full‑time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions. #J-18808-Ljbffr ChenMed LLC