Account Manager

Job Description

Solarus Technologies is seeking an experienced MSP Account Manager to manage and grow a portfolio of approximately 10–15 client accounts primarily throughout New York City and Westchester County, with one additional client located in Plainview, Long Island.

The Account Manager will serve as the primary business relationship owner for assigned clients, focusing on client retention, account growth, identifying additional service opportunities, and ensuring clients continue to see value in their partnership with Solarus.

We are looking for someone who is polished, outgoing, highly communicative, and comfortable building relationships with executives and decision-makers. The right person enjoys getting in front of clients, networking, developing business relationships, and uncovering opportunities to expand existing accounts.

What You’ll Do

• Manage and develop a portfolio of approximately 10–15 MSP client accounts.
• Serve as the primary business and relationship contact for assigned clients.
• Build strong, long-term relationships with business owners, executives, leadership teams, and key decision-makers.
• Maintain regular onsite visibility with clients throughout NYC, Westchester, and periodically Plainview, Long Island.
• Conduct Quarterly Business Reviews (QBRs) with clients to discuss the relationship, service performance, upcoming business needs, technology priorities, and future opportunities.
• Identify opportunities to expand client relationships through additional Solarus services, solutions, projects, and offerings.
• Proactively uncover client needs and partner with internal technical resources to develop appropriate recommendations and solutions.
• Manage the sales process within existing accounts, including follow-up, proposals, renewals, service expansions, and additional opportunities.
• Develop a strong understanding of each client's business, goals, challenges, and future plans.
• Maintain regular communication with clients to ensure strong engagement and client satisfaction.
• Support client retention by proactively addressing concerns and strengthening relationships before issues escalate.
• Coordinate internally with technical teams and leadership to ensure client expectations and business priorities are understood.
• Attend networking events, client events, galas, industry functions, and other business-development opportunities on behalf of Solarus Technologies.
• Develop and maintain a strong professional network within the NYC, Westchester, and Long Island business communities.
• Maintain accurate account activity, sales opportunities, follow-ups, and client relationship information.
• Partner with Solarus leadership on account strategy, retention, and opportunities for continued revenue growth.

What We’re Looking For

• Previous experience in account management, sales, business development, client success, or relationship management.
• MSP, IT services, technology, or professional services experience strongly preferred.
• Proven ability to manage and grow existing client relationships.
• Strong sales instincts with the ability to identify opportunities without relying on aggressive or transactional selling.
• Exceptional communication, presentation, and relationship-building skills.
• Comfortable meeting with executives, business owners, and senior-level decision-makers.
• Confident leading client meetings and business reviews.
• Strong networking skills and willingness to represent Solarus at professional and client events.
• Highly organized with the ability to manage multiple accounts, opportunities, meetings, and follow-up items simultaneously.
• Self-directed and comfortable managing your own schedule.
• Strong follow-through and sense of ownership.
• Ability to understand technology solutions from a business perspective and communicate their value to clients.
• No expectation that this individual will provide hands-on technical support.
• Ability to travel regularly throughout NYC and Westchester County and periodically to Plainview, Long Island.
• Availability to attend occasional evening networking events, galas, and client functions.

What Makes This Role Different

• This is a relationship-driven sales position built around account ownership rather than transactional selling.
• There is no commission structure. Instead, we offer strong base compensation and significant autonomy in how you manage your schedule, client relationships, and territory.
• Success in this role means knowing your clients, being visible, building trust, retaining strong relationships, identifying opportunities for growth, and ensuring Solarus remains a valued long-term business partner.
• You will have the freedom to manage your own calendar while balancing client meetings, onsite visits, networking events, QBRs, internal collaboration, and account-development activities.

About Solarus Technologies

Solarus Technologies is a Managed Service Provider delivering high-touch IT services and technology solutions to businesses throughout the New York metropolitan area and beyond.

Our approach is built around strong client relationships, responsiveness, accountability, and becoming a trusted partner to the organizations we support.

If you are a relationship-focused sales professional who enjoys building connections, managing accounts, networking, and growing business through trust and long-term partnerships, we’d love to hear from you.