Hotel Operations Manager

Job Description

Job Description

The Hotel Operations Manager oversees daily property operations, including front desk, housekeeping, food and beverage, and maintenance, to ensure high guest satisfaction and operational efficiency. They manage staff recruitment, training, and scheduling, maintain brand standards, manage budgets, and resolve guest complaints. 

Responsibilities:

• Operational Oversight: Supervising departments like housekeeping, front office, and maintenance to maintain cleanliness and service standards.
• Guest Satisfaction: Addressing guest complaints and enhancing service quality by reviewing feedback.
• Staff Management: Recruiting, training, scheduling, and motivating staff to achieve performance goals.
• Financial Performance: Managing operating budgets, monitoring expenses, and assisting with sales strategies.
• Health & Safety Compliance: Ensuring compliance with all health, safety, and security regulations.
• Supply Chain: Ordering and maintaining inventory levels of linens, toiletries, and other supplies. 

Qualifications:

• Experience: Proven experience in hotel management or a similar role in the hospitality industry.
• Leadership: Strong leadership, coaching, and team-building skills.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Ability to resolve conflicts and handle guest concerns quickly.
• Education: A degree in Hospitality Management or a related field is often preferred. 

About Company

Guests applaud the newly renovated guestrooms at  Doubletree by Hilton Fort Worth S Conference Center, featuring luxurious new bedding and flat-screen televisions. Step into our hotel to feel the warmth of modern décor merging contemporary and Texan influences. Situated off I-35W at I-20, six miles from  Downtown Fort Worth and within 30 minutes of both  DFW Airport and Arlington, this hotel provides a central location, plus perks that assure the utmost in comfort.

With Stockyard's history, Sundance Square excitement, and the highlights of the Ft Worth Cultural District only moments away, guests enjoy an endless supply of entertainment near the hotel's Fort Worth, TX location. A trip to nearby Arlington affords even more fun at attractions like Six Flags Over Texas and the famed Cowboys Stadium.