Solutions Analyst II — Strategic IT Support & Problem Solver

Concentra is seeking a Solutions Analyst II in Addison, TX to deliver quality customer service by handling warm transfers and escalated incidents. You will coordinate with IS resources, improve support, and participate in problem management to identify root causes. The role also involves coaching Solutions staff and maintaining updated training materials. The ideal candidate has 5+ years of technical IS experience, strong problem-solving abilities, and the ability to work with vendors to resolve #J-18808-Ljbffr Concentra, Inc