Billing Services Representative| Moscow Medical | Full Time (On Site)

Billing Services Representative

Business Services Representative bills all patient accounts to the appropriate insurance company or payor in an efficient, accurate and timely manner according to payor regulations, and, as appropriate, provide assistance regarding patient bills, customer (patients, families, physician offices, review organizations, insurance companies) in a polite and professional manner. Must have knowledge of self-pay/collections processing.

Establishes the correct payor and address. Requests and obtains required information (medical records, progress notes, accident information). Reviews for accuracy of codes (revenue, CPT, and diagnosis) according to payor. Reviews ERAs forms for discrepancies Reconciles cash box daily Follows up on denied or unpaid claims Generates patient statements and explains charges or payment plans

Answers phone within three (3) rings Provides assistance and accurate answers to patient questions Research patient complaints with involved department, responding to patients with satisfactory resolution within one (1) week or providing updates to patients and continuing researching a resolution

Follow any job-related instructions and perform any other job-related duties requested by the supervisor/director.

Required Education and Licenses: High School Graduate

• At least six (6) months working in a billing or insurance company environment.
• Proficiency in Microsoft Excel, email composition, business correspondence, and general office skills is required.
• Knowledge of basic office functions, including message-taking, cash drawer balancing, and data entry.
• Strong attention to detail, ability to follow directions, and excellent customer service skills in an office environment.

Exceptional customer service, written and verbal communication skills.

Positive attitude and commitment to the organization's values and behavioral standards.

Ability to work collaboratively, exceed expectations, and maintain a professional demeanor.

Strong problem-solving and critical thinking skills.

Proficiency with computer systems and multi-line phone systems.

Adaptability to changing workflows and situations.

This role serves diverse populations, including neonatal, pediatric, adolescent, adult, and geriatric patients, as well as individuals of varying genders, races, ethnicities, abilities, and socioeconomic backgrounds.

• Fast-paced office environment requiring multitasking and prioritization.
• Light lifting (<35 lbs.), bending, kneeling, twisting, and reaching.
• Prolonged periods of sitting, standing, and typing.
• Visual and auditory acuity required for effective communication and task completion.

Primarily indoors with some exposure to outdoor elements (e.g., snow/ice when entering/exiting).

Potential exposure to germs and viruses due to public interactions.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.