Trust Associate - Financial Services

TRUST ASSOCIATE

Dunham Trust Company (DTC) provides comprehensive trust and fiduciary services including custodial accounts, wealth management, and specialized investment administration. Chartered in 1999 and headquartered in Reno, Nevada, DTC serves high net worth and ultra-high net worth clients with additional offices in Las Vegas and Wyoming.

The DTC Trust Associate is responsible for ensuring the administration of all assigned client accounts in accordance with the authorities and permissions granted under applicable policies and procedures, and under the supervision of a designated Trust Officer. The Trust Associate is responsible for managing client relations, exercising certain fiduciary decision-making powers, safekeeping assets, and maintaining account records.

This is an onsite position located in our beautiful new downtown Reno office. There is not the opportunity for remote work for this position. We are unable to sponsor visas at this time.

Essential Functions: 

• Develop professional relationships with parties related to assigned accounts and coordinate fiduciary and administrative services for those accounts in a timely, efficient manner;
• Execute the terms of any estate plan or document for assigned accounts within proper discretionary and fiduciary authorities of a Trust Associate;
• Coordinate communications with supervising Trust Officers and DTC discretionary committee as needed from time to time for matters requiring such approvals;
• Collaborate with third-party advisors, including attorneys and accountants to assure proper wealth and tax planning;
• Provide effective customer service and respond to inquiries from internal and external customers; 
• Ensure all internal compliance and proper documentation requirements are met, consistent with internal fiduciary policies and procedures regarding new business and asset acceptances, discretionary actions, and all other policies, procedures, and guidelines;
• Participate actively in business development efforts, including community and professional associations in order to broaden relationships, network, and continually deepen industry knowledge;
• Complete annual administrative reviews for assigned accounts; ensure all internal compliance and proper documentation requirements are met and consistent with internal fiduciary policies;
• Prepare court reporting for custody accounts and file with court within the appropriate timeframe;
• Open accounts in Salesforce by obtaining, reviewing, and analyzing documentation from new clients; track and follow-up on missing items; complete new account forms;
• Prepare forms for client disbursements, deposit receipts, automatic payment set up requests, wire transactions, ACH transfers and trade requests (in coordination with operations staff);
• Consult with Trust Officers regarding proper vesting, handling, and following of assets;
• Provide excellent customer service and respond to inquiries from internal and external customers; investigate and resolve problems as needed;
• Comply with Bank Secrecy Act (BSA), OFAC Anti-Money Laundering (AML), and USA Patriot Act policies by properly identifying the identity of any person/business and account, maintaining records of the information used to verify each customer, and consulting lists of known terrorists prior to opening an account;
• Participate in all required compliance training and report any customer suspected of suspicious activity immediately to the Chief Compliance Officer;
• Comply with all appropriate regulations;
• Maintain strict confidentiality of all records and data received and produced;

Education Required:

A.A. degree in Business, Finance, or Accounting or equivalent experience;

B.A. or B.S. degree strongly preferred

Experience Required :

Basic knowledge of related state/federal trust and applicable financial institution compliance regulations and other trust administrative operational policies;

3-5 years of relevant experience; finance or trust experience preferred

Excellent organizational skills with outstanding attention to detail

Excellent verbal and written communication skills;

Strong customer service skills;

Ability to multi-task and manage time efficiently.

Special Skills Required:

• Attention to detail and excellent problem-solving skills
• Accurate data entry skills
• Excellent MS Office and computer skills
• Excellent written and verbal communication skills
• Paralegal, trust, estate planning, or financial/investment background not required, but strongly preferred.

$20 to 28 per hour depending on experience

Dunham offers a complete benefits package to full-time employees who regularly work more than 30 hours per week. Interns and temporary employees are not eligible for these benefits.

Health & Welfare

Medical, Dental & Vision (choices vary by state)
Life and AD&D Insurance (company paid)
Short-Term & Long-Term Disability (company paid)
Flexible Spending Plan (FSA)
Employee Assistance Plan (company paid)
Domestic Partner benefits
Aflac

Other Great Benefits!

401(k) Plan with generous company match
Paid Time Off (PTO) and Holiday benefits
Company-Sponsored Events