Patient Services Representative

Girgis ENT Patient Services RepresentativeGirgis ENT specializes in the medical and surgical treatment of problems of the ear, nose, and throat; providing state-of-the-art audiologic evaluations, hearing aid devices, allergy testing and therapy, CT scan imagery, and diagnostic and therapeutic sleep services.Here at Girgis ENT, we are driven by our mission to help each patient breathe better, hear better, and sleep better with life-changing results. We have had the distinction of being the premier ear, nose, and throat private practice in the Chicago western suburbs since 1959; largely because of the dedicated providers and employees who work here. If you are looking for a new opportunity with a practice that values their employees, believes in a healthy work/life balance, and prides itself on providing the highest quality of care to each patient, we encourage you to apply today!We are currently looking for a part-time with opportunity to grow to full-time patient services representative.Key Responsibilities:Answers incoming telephone calls; retrieves and addresses voicemails dailyProvides information required, log specific call info in patient chart,Greets visitors and patients as they arrive for scheduled appointmentsRegisters and schedules appointments for established and new patients including sleep studies, DME, mask fittings, and consults/follow ups.Confirm all appointments in electronic scheduling system.Obtains all records, relevant demographic and insurance information, and necessary consents and approval formsConfirms demographic and insurance information for new and established patients, according to protocol; scans each patient's insurance card and photo ID, front and back, obtains credit card on file.Provides patients with appropriate questionnaires and files into electronic recordsConfirms that electronic insurance eligibility was completed, or repeats prior to visitRefers to clinical staff any questions regarding treatmentReviews the daily schedules one day ahead – ensures eligibility has been verified.Uploads compliance and sleep records prior to appointmentsEnsures all patient paperwork is complete before patient is seen—flags the chart for the clinical staffInforms patients in the reception area when the physicians are running behind scheduleCollects and posts copayments and outstanding balances from patients at check inScreens visitors and responds to routine requests for informationPerforms Sleep Study and DME pre-certifications and/or pre-authorizations prior to patient appointment as requestedSchedules and completes DME Appointments and Mask Fittings,Sets up DME services including educational appointments, Mask FittingsRetrieve faxes and complete as necessarySends DME orders to appropriate suppliers ensuring patient has completed annual visitsChecks voicemails daily and responds back as neededKeeps the patient reception area neat and clean at all times throughout the dayRequirements1 year medical experience requiredExperience with EMR, Modmed a plusHoursMonday 8-4Tuesday 8-4Wednesday 8-4Saturdays 7:45-12:30 as needed Girgis ENT