Program Manager

Position Summary

The Program Manager is responsible for leading cross-functional teams to successfully deliver customer programs across the full product lifecycle, including design, development, New Product Introduction (NPI), mass production, sustaining, and end-of-life (EOL). This role serves as the primary customer interface and is accountable for program execution, schedule adherence, cost management, and overall customer satisfaction in a fast-paced manufacturing environment.

Key Responsibilities

• Serve as the primary customer interface throughout the design, development, manufacturing, and service phases of NPI programs, ensuring alignment with customer expectations and contractual commitments.
• Establish, manage, and ensure compliance with customer agreements, including scope, deliverables, timelines, and service levels.
• Lead and coordinate cross-functional teams (Engineering, Operations, Supply Chain, Quality, Finance) to ensure on-time, high-quality program delivery.
• Formulate, organize, and manage interdependent projects across multiple functions and sites.
• Develop, maintain, and communicate detailed program schedules, milestones, and deliverables; track progress and drive accountability to timelines.
• Estimate and track overall program timing, resources, and dependencies.
• Prepare and support RFQ (Request for Quotation) responses, including timeline, cost inputs, and feasibility assessments.
• Develop competitive and profitable cost models in collaboration with cross-functional stakeholders.
• Monitor key performance indicators (KPIs) such as delivery, cost, quality, and yield to assess program health and drive corrective actions.
• Identify risks and implement mitigation plans related to schedule, cost, supply chain, and production.
• Lead regular cross-functional program reviews and project status meetings to ensure alignment, transparency, and issue resolution.
• Work with customers and internal teams to resolve conflicts, escalations, and product-related issues.
• Secure required capacity, materials, and resources to support customer demand and volume requirements.
• Ensure global supply chain readiness and lead resolution of internal site or external supplier disruptions.
• Oversee Engineering Change Orders (ECOs) and manage change control processes to ensure proper implementation and communication.
• Apply structured change, risk, and resource management methodologies throughout the program lifecycle.
• Develop and control program budgets, timelines, and resource allocation.
• Lead, mentor, and evaluate project managers and supporting team members, as applicable.
• Drive continuous improvement initiatives to enhance operational efficiency, cost performance, and product quality.
• Perform other duties as assigned.

Qualifications

• Bachelor's or Master's degree in Engineering, Supply Chain, Business, or related field (Master's preferred).
• 2-3 years of program/project management experience in electronics manufacturing, EMS, or related industry.
• Strong knowledge of NPI processes, product lifecycle management, and manufacturing operations.
• Experience working with global customers and cross-functional teams.
• Proven ability to manage complex programs, multiple priorities, and tight deadlines.

Preferred Skills

• Familiarity with RFQ processes, cost modeling, and contract management.
• Strong understanding of supply chain, capacity planning, and production ramp.
• Excellent communication, stakeholder management, and problem-solving skills.
• PMP or equivalent certification is a plus.
• Bilingual in Mandarin and English is highly preferred.

This position is based in San Jose, California, a vibrant city known for its innovation and proximity to Silicon Valley. San Jose offers a dynamic environment with diverse cultural attractions and a thriving tech industry.

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.


Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.


Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.


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