Service Desk/Help Desk - Hybrid
She Recruits LLC
Service Desk/Help Desk Junior Position
The Service Desk/Help Desk is a junior-level role responsible for the design and implementation of LAN/WAN, server and cloud services technology. Jr. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a client's business requirements, and therefore must be able to communicate effectively across all levels of a corporate structure.
Position Functions:
- Design and implement LAN/WAN and server infrastructure and related peripherals including:
- ConnectWise Routers
- Firewalls
- Switches
- VPN
- Virtualization (VMware and Hyper V)
- Physical and Virtual Host Server Hardware
- Windows Server and Active Directory
- RDS/Remote App | Citrix
- SQL Server
- VoiP and PBX based telecom
- Enterprise Storage Solutions including SAN, NAS, and Tiered/Cloud Storage
- Enterprise Backup and DR Solutions
- Cloud Services including Azure and O365
- Email Services including Premise and Office 365
- Wireless Access Technologies
- Security and compliance technologies
- Desktop and Mobile Device Technology
- Application Software with 3rd party coordination
- Perform major IT migrations including office moves, data center, ISP and on-prem to Cloud/Azure
- Travel to client sites to provide onsite service and support as necessary (95% DFW local)
- Work closely with vCIO and Design Desk to solution technology to meet client business objectives
- Participate in on call support rotation
- Onboarding and accurate documentation of client systems
- Provide pre-sales design and support to internal team members
- Evolve internal professional services processes in response to rapid industry changes
- Document internal processes and procedures to maintain consistent results and efficiencies, including creation of network diagrams and technical process documentation and checklists
- Effectively communicate with clients and manage their expectations, support the project coordinator/manager
- Manage and transport products and inventory for assigned projects
- Attend and conduct internal and client meetings
- Maintain industry product knowledge through training and certification programs
Vacancy posted 2 days ago
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