Systems Engineer

Position Summary This is an onsite position located in Alexandria, VA. National Capitol Contracting is seeking a O365 Systems Engineer (Mid) to join our team in support of the USPTO. The System Engineer Mid performs operations, maintenance, administration, implementation, and engineering support for the agency's Microsoft 365 collaboration environment while supporting production operations and continuous improvement activities. Key Areas of Responsibility Perform day-to-day administration, operations, and maintenance of Microsoft 365 collaboration services supporting production environments. Administer, configure, customize, and maintain SharePoint Online, Microsoft Teams, OneDrive for Business, Power Automate, Power Apps, and related collaboration technologies. Monitor platform health, investigate incidents, perform root cause analysis, document workarounds, and implement corrective actions. Support implementation of upgrades, deployments, integrations, configuration changes, testing activities, and platform enhancements. Provide advanced technical support for collaboration tools and resolve escalated technical issues. Develop technical documentation, knowledge articles, operational procedures, user guidance, and training materials. Support ServiceNow ticket management activities, production support, and reporting requirements. Evaluate emerging Microsoft 365 collaboration capabilities and recommend improvements supporting agency operations and business processes. Support engineering teams with platform modernization, process automation, and continuous service improvement initiatives. Ensure Microsoft 365 collaboration services are administered in accordance with established governance, security, and operational standards. Other duties as assigned. Minimum Requirements Experience administering enterprise Microsoft 365 collaboration services. Experience supporting SharePoint Online, Microsoft Teams, OneDrive for Business, and Microsoft 365 administration. Experience troubleshooting production collaboration environments and resolving technical issues. Experience supporting deployments, testing, documentation, and operational maintenance. Strong analytical, troubleshooting, documentation, and communication skills. Preferred Qualifications Microsoft 365 Certified: Administrator Associate. Microsoft Certified: Azure Administrator Associate. ITIL Foundation certification. Experience supporting Microsoft 365 collaboration services in a Federal environment. Compensation $75,000.00 - $85,000.00 The compensation range listed for this position is provided as a good-faith estimate of what the company intends to offer for this role. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, budget, market data, and relevant laws. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor. NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us. Please reference the position in your email. NCC is an Equal Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disabled). PI285858643 #J-18808-Ljbffr