National Account Specialist

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The National Accounts Specialist is an experienced professional responsible for managing inventory accuracy, replenishment activities, and inventory-related operational initiatives. This role partners closely with sales, customer service, production, and warehouse teams to ensure product availability, maintain inventory integrity, and support customer requirements. The position facilitates effective communication across departments while driving inventory control processes that support service, efficiency, and business objectives.

Duties and Responsibilities of the Position

• Analyze sales trends, customer demand patterns, and year-over-year performance to identify inventory requirements and support business growth.
• Review construction schedules, project pipelines, and account activity to develop inventory strategies and demand forecasts.
• Conduct monthly business reviews for assigned National Accounts, including sales analysis, inventory health assessments, forecast recommendations, and growth opportunities.
• Create, maintain, and manage blanket orders to support inventory availability and customer service commitments.
• Develop and submit incremental forecasts for new business opportunities, account expansions, and strategic growth initiatives.
• Monitor inventory levels and recommend adjustments to support customer demand while balancing inventory investment.
• Collaborate with Planning, Manufacturing, and Supply Chain teams to align production capacity with forecasted demand and inventory requirements.
• Manage inventory planning for Made-to-Order (MTO), non-stocked, and specialty product programs.
• Coordinate production reviews and inventory planning activities with plants, planners, and third-party suppliers.
• Support National Account Managers through inventory analysis, forecasting recommendations, and identification of supply chain risks and opportunities.
• Analyze seasonal demand trends and historical sales performance to improve forecast accuracy and inventory management.
• Track and manage specialty account projects, ensuring inventory availability and alignment with customer schedules.
• Generate, analyze, and distribute sales, inventory, forecast, and open-order reports to support business decisions.
• Manage forecasting and inventory reviews for third-party vendor products and recommend replenishment strategies.
• Maintain National Account SKU attributes, log codes, and system data required for inventory planning and reporting.
• Identify process improvement opportunities that enhance forecasting accuracy, inventory optimization, and customer service performance.

• Perform other duties and special projects as assigned.

Required Experience and Education:

• Bachelor’s degree in a related field preferred. 
• 2-4 years of relevant experience OR equivalent combination of education and experience. 
• Experience in SAP preferred. 
• Experience in DOMO preferred. 
• Experience in sales support preferred. 

Competencies:

• Ability to analyze complex sales, inventory, forecasting, and demand data to identify trends and develop actionable recommendations.
• Strong critical thinking and problem-solving skills.
• Experience using historical sales data, project schedules, market conditions, and customer trends to develop forecasts and inventory plans.
• Ability to identify risks and opportunities that may impact future demand.
• Strong verbal and written communication skills.
• Ability to effectively partner with Sales, Planning, Manufacturing, Supply Chain, Vendors, and Customers.
• Capable of presenting data and recommendations in a clear, concise manner.
• Ability to manage multiple priorities, projects, and customer initiatives simultaneously.
• Strong organizational and time management skills.
• Commitment to supporting customer satisfaction through proactive inventory planning and service excellence.
• Ability to anticipate customer needs and develop solutions that support long-term account growth.
• High level of integrity and discretion in handling sensitive and confidential data.
• Shows initiative and drive to achieve goals without needing constant supervision.
• Proficient in using Microsoft Office Suite products.

Other Pertinent Job Information:

Disclaimer: The information in this description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

• The ability to lift 50 pounds regularly. 

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.