Customer Service Representative

Job Description

Job Description

Customer Service Rep

Iron Tree Service is a fast-growing, premium tree service company. We are looking for dedicated, career-minded individuals to join our customer service team. We offer opportunities for long term employment, growth and career advancement. The Customer Service Department is a critical part of our success. In this role you will have daily interaction with our existing and future customers as well as provide critical support to the outside sales department.

If you are looking to grow and develop your career, Iron Tree Service is the right opportunity for you.

Responsibilities:

• Answer inbound customer calls in a timely manner
• Make outbound calls to customers to review our 100% satisfaction guarantee
• Support outside sales team
• Demonstrate empathy and understanding of customer problems
• Professionally interact with other departments
• Accurately document calls and assignment of calls based on established procedures
• Follow scripting to provide consistent experience for customers and potential clients

Qualifications:

• High school diploma or equivalent
• Associate's degree or greater is a plus
• Success in a team environment
• Previous experience in service industry is a plus
• Excellent communication skills, both verbal and written
• Ability to multitask
• Exceptional customer service and phone skills
• Strong attention to detail with problem solving capabilities
• Comfort with various software applications and/or ability to adapt and learn them

Benefits: 401(k) matching, Health insurance, Paid time off

Iron Tree Service is an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants. We do not discriminate on the basis of race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.