Fulfillment Associate

Job Description

Job Description

Fulfillment "Fill" Associate

The Fulfillment Associate is responsible for fulfilling customer orders, ensuring every order is compliant with state regulations. Fulfillment Associates work with direct supervision of retail managers on duty, and report directly to the General Manager. Core Tasks and Responsibilities –

• Receive and process walk-in and online orders via Dutchie.
• Package customer orders while ensuring the correct quantities and product(s) are placed in exit bag.
• Maintain quality and appearance of product by double checking for expiration dates, product weight, lab results are all present and in compliance.
• Notifying Retail Leadership when inventory level are low to ensure accurate menu information.
• Maintain organization and cleanliness of Fulfillment vault.
• Request product from IA or TL to restock Fulfillment as needed.
• Complete inventory counts of all products in fulfillment at the beginning/end of day.
• Maintain knowledge of all LRP products and services, while adhering to CCC, state, and local laws.
• Maintain organization and appearance of facility by daily upkeep and light cleaning,
• Assist in start of day and end of day procedures.
• Maintain a continuous state of alertness to ensure the highest safety standards for fellow employees, products, and the facility.
• Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.
• Follows established LRP policies and procedures, contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
• Additional duties as assigned.

Education and Experience -

• At least 1 year of retail order fulfillment is required (2-3 years preferred).
• A high school diploma or GED is required, college degree preferred.
• Inventory experience is a plus.
• Experience with Dutchie is a plus.

Physical Requirement/Work Environment –

• Retail store work environment.
• This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.
• Must have the ability to perform work related activities for up to 8 hours a day including repetitive motions and use of hands.
• Ability to lift and carry up to 50 pounds.

Knowledge –

• Administrative — Knowledge of administrative tasks and inventory database.
• Computer Software — Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel.
• Knowledge and understanding of state and local cannabis laws and how they apply to the operations of Lazy River Products.

Skills -

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation — Actively looking for ways to help people; service-oriented.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Time Management — Managing one's own time and the time of others and multitasking.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Excellent organizational, attention to detail, and analytical skills.
• Strong written and verbal communication skills.
• Ability to multi-task and adjust to shifting priorities in a fast-paced environment.
• Commitment to learning and continuous development.

Abilities -

• Fluent in the English language, both verbal and written.
• Ability to adapt with software updates and procedures.
• Ability to handle and count inventory-related items.
• Ability to recognize and problem solve.
• Ability to swiftly organize inventory and prioritize customer orders. 
• Ability to read small font on small labels to ensure compliance accuracy.

Additional Requirements –

• Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry.
• Ability to work weekends and holidays if necessary.
• Reliable transportation.

Job Information:
Title:  Fill Associate
Industry:  Adult-Use Cannabis (MA)
Pay Rate:  $18.50/hour 
Location:  Tewksbury, MA
Status:  Part-Time / Full-Time: TBD
Pay Type:  Hourly
Pay Status:  Non-exempt
Number Positions to Fill:  1

Schedule:  TBD

Commitment to Diversity, Equity and Inclusion:
Lazy River Products is an at-will, equal opportunity/affirmative action employer who is committed to providing an inclusive and equitable work environment free from discrimination. We are proud to be an equal opportunity employer who does not discriminate against minorities, women, veterans, people with disabilities, people of all gender identities or sexual orientations.

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