Customer Service Associate

Customer Service RepresentativeLocation: Atlanta, GA Schedule: Full-time, On-site Compensation: Competitive hourly rate + benefits Perks: Collaborative team culture, career advancement, and direct patient supportBecome part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.What You'll DoAs a Customer Service Representative at OrthoAtlanta, you'll:Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboardSchedule appointments and follow-ups accurately and efficientlyEnter and update patient demographics and insurance information in EpicCreate and manage patient cases and referral entriesVerify insurance eligibility and referral requirementsWork referral workqueues and index documentation in OnBase and EpicProvide clear directions, declare calls, and guide patients as neededCollaborate with colleagues across departments in a fast-paced environmentDeliver an exceptional patient experience with professionalism and empathySupport additional tasks and projects as assigned by the Call Center ManagerA Great Fit If You…• Thrive in a busy, phone-driven environment with fast call volume• Bring empathy, clarity, and efficiency to every patient interaction• Communicate with confidence and compassion—both in writing and over the phone• Stay organized and composed, even during high-pressure moments• Understand the importance of accuracy in patient records and schedulingWhat You'll Need• High school diploma or GED• 2+ years of experience in a medical office or call center (preferred)• Working knowledge of Epic (strongly preferred)• Familiarity with medical terminology (preferred)• Excellent verbal and written communication skills• Detail-oriented with strong time management and multitasking abilities• Discretion, professionalism, and a team-first mindset• Join a trusted name in orthopedic and sports medicine care• Be part of a patient-first culture where your voice and contributions matter• Enjoy ongoing opportunities for career growth and developmentAre you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first! OrthoAtlanta