Help Desk Technician

Help Desk TechnicianWe're currently hiring a Help Desk Technician for a 2nd shift position in Newport News, VA.Job DescriptionPerforms a variety of duties in support of a computer, network (LAN/WAN), and/or client server environment. Processes and monitors production batch job processing in a multi-system environment. Observes equipment and processes via monitoring software and monitors consoles for operator messages or error indicators. May perform clerical work incidental to machine operations such maintaining production records, data center and visitor badging logs, and team shift reporting.QualificationsUS Citizenship. AS Degree. If no degree, high school diploma and 2 years of relevant experience. Knowledge of monitoring tools such as Control-M, Tivoli and Network Manager or equivalent. Familiarity with a ticketing system (i.e., SMAX, HPSM). Good verbal and written communications required for gathering/supplying details about job failures from/to analysts and communicating with management and team leads.What Are Three Things The Hiring Manager Is Looking For?Quick learner and self-starter (working under limited supervision). Effective problem-solving and attention to details. Works well under pressure, while multi-tasking.Additional Information2nd shift, 3:30pm-11:30pm, Monday-Friday. Pay Rate: $22-$28/hr based on experience. Benefits. 1 step interview process.Job Type & LocationThis is a contract position based out of Newport News, VA.Pay And BenefitsThe pay range for this position is $22.00 - $28.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision. Critical Illness, Accident, and Hospital. 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. Life Insurance (Voluntary Life & AD&D for the employee and dependents). Short and long-term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time Off/Leave (PTO, Vacation or Sick Leave).Workplace TypeThis is a fully onsite position in Newport News, VA.Application DeadlineThis position is anticipated to close on Sep 1, 2026.About ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.