Implementation Engineer (Identity Engineer)

The Opportunity

The Implementation Engineer is responsible for the hands-on technical deployment, configuration, and validation of SPHEREboard within enterprise client environments. Working closely with the Implementation Manager, project stakeholders, and customer IT/security teams, this role ensures the successful integration of SPHEREboard with client infrastructure, identity systems, and data sources. This position requires strong technical troubleshooting skills, experience interacting directly with clients, attention to detail, and an understanding of enterprise security and identity governance ecosystems.

Key Responsibilities

1. Deployment & Configuration

• Install, configure, and validate SPHEREboard components, including connectors, agents, and data collectors.
• Integrate SPHEREboard with Active Directory, Azure AD, Okta, LDAP, cloud platforms, and data repositories.
• Execute technical implementation tasks according to project timelines and requirements.
• Validate proper data ingestion, normalization, and visualization within SPHEREboard.

2. Technical Discovery & Requirements Gathering

• Collaborate with the client and internal teams to collect technical and security requirements.
• Analyze existing infrastructure and identify integration points with SPHEREboard.
• Document all environmental configurations and technical assumptions.

3. Troubleshooting & Issue Resolution

• Diagnose and resolve deployment issues related to network access, authentication, data pipelines, and connector configurations.
• Work with Engineering and Product teams to escalate and resolve complex technical problems.
• Implement solutions with a security-first mindset and in compliance with client policies.

4. Documentation & Knowledge Sharing

• Create and maintain technical documentation for each deployment, including environment details, integration steps, and validation results.
• Contribute to internal knowledge bases, deployment guides, and reusable scripts.
• Provide feedback to Product and Engineering on platform usability and deployment challenges.

5. Collaboration & Support

• Work under the direction of the Implementation Manager to execute scoped tasks and report status.
• Participate in internal stand-ups, client check-ins, and retrospectives.
• Support training and knowledge transfer to customer administrators' post-deployment.

Why Join Us

• Deployment quality and accuracy (e.g., data integrity, connector success rate).
• Time-to-completion of assigned implementation phases.
• Client satisfaction with technical execution.
• Frequency and resolution time of escalated technical issues.
• Adherence to internal processes, documentation, and quality standards.

About Sphere

SPHERE is the global leader in Identity Hygiene. We are dedicated to reshaping modern identity programs by embedding this foundational fabric, enabling organizations to quickly reduce risks. We work through an identity lens that protects an organization's accounts, data, and infrastructure. Our solutions deliver immediate time-to-value by leveraging automation to discover, remediate and secure identities, now and forever. Driven by our core values of passion, empathy, and authenticity, our vision drives us to continually innovate, helping our clients to sleep better knowing their attack surface is drastically reduced, thwarting the plans of bad actors every single day. To find out more about SPHERE and our solutions, please visit SPHERE is an equal-opportunity employer. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.