Learning Experience Manager - Emergency Response/Tier 1

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:
$97,000.00 - $145,000.00 per year.
Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:
This position is expected to remain open until . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.
Job Description:

Job Description

The Learning Experience Manager will be responsible for coordinating, organizing, and implementing all of our training programs. They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.

Responsibilities include but are not limited to:

• Maintain Training Schedule for Sites: This is to be worked on daily to ensure transparency with other departments
• Update all Spreadsheets for rosters for Team: This is to be worked on daily, as employees are added or deleted.
• Create Seats for New Training Staff: This includes updated job descriptions, duties, and pay ranges
• Interview for New Training Staff: This should include interview questions regarding skillset and culture
• Onboard Training Staff: Complete overview of TaskUs culture and Job Expectations
• Set Job Expectations with Training Staff: This includes all policies and procedures for training staff
• Grade Training Staff on Training Skill Sets: This is where the KPIs are assessed and measured
• Develop Training Staff and Leadership with education and certifications: In the area of continued education, trainers are expected to take classes/certs
• Observe Training Staff during training classes: To maintain excellence in their performance, observations will be conducted
• Provide Positive and Constructive Feedback: Coaching and mentoring each trainer for improvements and praise
• Provide KPIs and standards for each quarter for Training Staff: This is setting goals for each trainer quarterly
• Provide tools/resources to assist in excellent training material creation: Give access to all resources to maintain job function
• Document information on each Training Staff Member: Maintain electronic records to each trainer
• Receive and analyze training evaluation forms for each class: Look for trends and patterns to help improve the training department
• Create and maintain training methodologies for the training department: Find innovative ways to enhance the training experience
• Develop training courses to further educate current employees: To further educate our employees for possible higher positions
• Maintain strong communication with Recruiting and Operations: Co-create a strong cycle from pipeline to production
• Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.

• Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.
• Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment and facilities.
• Collaborate in the development of activities

• Ensure the training of workers in the aspects of occupational health and safety, within the working day.
• Maintain communication with the personnel in order to know their needs in terms of Occupational Safety and Health.
• Ensure that the appropriate personal protective equipment is used and maintained in good condition for each task.
• Ensure the good order and cleanliness of their area.
• Immediately report acts, unsafe conditions, adverse health conditions, emergencies, environmental impacts or possible environmental impacts, accidents and near misses, safety risks, process failures, nonconforming products and others that may affect safety and health.
• To take integral care of their health and to perform work activities in a safe manner.
• Communicate all suggestions and consult all concerns related to occupational health and safety.
• Before starting any activity, identify and analyze risk situations and report to the manager if necessary.
• Participate in the identification of hazards, evaluation and risk assessment.
• Know and apply the actions described in the emergency plan.

Qualifications

• Five years of training experience
• Two years of management experience
• Two years of BPO Experience
• Strong written and verbal communication skills

• Strong coaching and mentoring skills
• Strong will to learn and adapt to quick change
• Proficient in Microsoft Office and Google Suite applications required
• Strong, confident, and effective verbal and written communication skills are required.
• Strong interpersonal, conflict management, and mentoring skills
• Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours.
• High energy, enthusiastic, motivational training style
• Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills are required.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .