Parts Customer Care Specialist
Kraft Tank CO
Description The Parts Customer Care Specialist is responsible for providing exceptional support to branch locations, internal customers, and external customers. This position requires a detail-oriented individual who can efficiently manage incoming calls, emails, and various operational tasks to ensure customer satisfaction and enhance team effectiveness.
Position Responsibilities
Position Responsibilities
- Answer incoming department phone calls that will ring at both branch locations and the call center, ensuring timely and efficient handling of inquiries.
- Monitor rollover calls to track call volume and identify the originating branches, providing insights for performance improvement.
- Oversee the parts counter email and delegate tasks to relevant branches as needed to streamline operations.
- Collaborate with leasing and sales teams to provide necessary sales support, enhancing overall team effectiveness.
- Manage leads generated from CC360 and HubSpot, ensuring prompt follow-up and conversion.
- Offer product support to branches, helping them with inquiries related to blower and pump leads.
- Responsible for completing the weekly call list for all branch locations.
- Responsible for making outbound calls utilizing the customer drop off list.
- Assist with senior-level coverage during absences, ensuring continuity of operations and support.
- All other duties and responsibilities as directed and required.
- A minimum of 3 years' experience at Kraft Tank Corporation and/or a related industry
- Strong organizational and time management skills
- Strong communication and interpersonal skills.
- Must be able to anticipate challenges, identify solutions, and proactively address issues to support business objectives.
- Ability to work both independently and collaboratively in a fast-paced environment
- Familiarity with parts management systems and lead tracking tools (CC360, HubSpot) is a plus.
- Experience in Salesforce or similar systems
- Highly proficient in Office 365 applications
- Qualified candidates must demonstrate exceptional written and verbal communications
- Ability to meet deadlines
- A positive can-do attitude
- A valid Driver's License
- A minimum of a High School Diploma is required.
- Ability to lift up to 75 lbs.
- May be required to stand, walk, sit, reach with hands and arms, climb, crouch, or crawl for long period of time
- Computer work as needed in an office setting to keep the department running efficiently
- Travel as needed to other locations by vehicle, plane, or train
- Reasonable accommodation will be made to those requiring assistance
Vacancy posted 3 days ago
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