Trolley Driver
Callaway Resort and Gardens
Responsibilities and Duties Transportation Operations
*This position is a seasonal position, and shifts will be given from September through the first week of January. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
- Safely operate trolley vehicles on designated routes throughout Callaway Gardens.
- Adhere to all traffic laws, company policies, and transportation safety procedures.
- Conduct pre-trip and post-trip vehicle inspections and report maintenance concerns.
- Maintain established schedules while ensuring guest safety remains the top priority.
- Operate vehicles safely during high-volume attendance periods, special events, and varying weather conditions.
- Guest Service
- Greet guests in a friendly, professional manner.
- Provide information regarding attractions, events, dining locations, lodging areas, and park amenities.
- Assist guests with directions and general wayfinding throughout the Gardens.
- Create a positive and memorable transportation experience for all guests.
- Passenger Safety
- Ensure guests safely board and exit the trolley at designated stops.
- Monitor passenger behavior to maintain a safe riding environment.
- Assist guests with mobility needs, strollers, and accessibility accommodations when appropriate.
- Communicate safety instructions and operational updates to passengers.
- Operational Support
- Work closely with Loaders, Greeters, Guest Services, Safety, and Operations teams.
- Assist with transportation planning during festivals, races, holiday events, and other special programs.
- Support crowd management efforts during peak attendance periods.
- Communicate route delays, guest concerns, and operational issues to supervisors.
- Vehicle Care & Maintenance
- Perform daily vehicle inspections and complete required documentation.
- Maintain cleanliness and presentation standards for trolley vehicles.
- Report mechanical issues, safety hazards, or damage immediately.
- Assist with fueling, charging, and basic upkeep as assigned.
- Must be at least 21 years of age
- Valid driver's license with acceptable driving record required
- Previous transportation, traffic control, security, hospitality, or event operations experience preferred
- Ability to safely operate golf carts, shuttles, trolleys, or utility vehicles preferred
- Strong communication and customer service skills
- Ability to work independently and as part of a team
- Ability to remain calm and professional in high-traffic or high-stress situations
- Long hours are sometimes required.
- Exerting up to 50 pounds of force occasionally, and /or 25pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand for long hours at a time.
- Ability to sit for extended periods of time.
- Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
- Be able to evaluate and select among alternative courses of action quickly and accurately
- Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
- Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
- Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
- Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
- Be able to work with and understand financial information and data and perform basic math functions.
*This position is a seasonal position, and shifts will be given from September through the first week of January. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 5 days ago
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