AV Installation & Service Technician

Job Description

Job Description

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary:
We're looking for an AV Installation & Service Technician to join our North Jersey team, based out of our Ho-Ho-Kus location. In this role, you'll split your time between our shop and clients' homes, installing and supporting smart home automation systems that bring together lighting, shades, audio, video, and security into one seamless experience. This is a hands-on, customer-facing role for someone who takes pride in doing quality work and leaving clients with systems that just work. Our Lead Technicians regularly interact with clients while representing the Daisy brand and develop trusted relationships, helping to enhance their lives through technology.

Responsibilities:

• Install, configure, and troubleshoot smart home automation systems, including lighting control, motorized shades, audio/video distribution, networking, and home security.
• Diagnose and resolve technical issues on-site, both independently and alongside senior technicians or project leads. 
• Travels to various job sites and client homes to complete installs, service calls and system support; uses hand and power tools safely; maintains company-issued tools, equipment, and vehicle organized and in good working order.
• Communicate clearly and professionally with clients and other industry professionals, walking them through system operation and addressing questions on-site. 
• Communicate daily via Dynamics Portal about the progress of the project. Maintain accurate records of work performed, materials used, and time on each job.

Qualifications:

• 2-3 years of AV/Networking /Technology Integration Experience or a related field
• A professional, customer-first attitude — you represent Daisy in clients' homes.
• Strong troubleshooting skills and the judgment to know when to solve a problem independently vs escalate it.
• Motivated to learn new technologies and processes
• Exhibits strong management and leadership skills; capable of leading and motivating others
• Can pass a drug screen and background check
• Possess a valid NJ Real ID driver’s license and access to a reliable, insured motor vehicle
• Ability to lift and carry equipment (up to 50 lbs) and comfortably work on ladders, in attics, crawl spaces, and other tight job-site conditions.

Nice to Have:

• Experience with video wall systems, including mounting, alignment, and calibration.
• Manufacturer certifications in control systems, networking, or AV platforms (e.g., Control4, Lutron, Crestron, or similar).

Schedule & Travel:
This position is based at our Ho-Ho-Kus, NJ location, with regular travel to client homes throughout the surrounding area for installs and service calls. Occasional travel beyond the immediate area may be required as business needs dictate. (All expenses paid by Company)

Company Overview: Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally bringing more joy into the lives of our clients. We design smart home and smart building solutions across lighting, shades, audio, video, and home security. Our North Jersey team delivers hands-on, high-quality installation and support for residential clients throughout the area, backed by the resources and reputation of a national brand.

• Our Mission: To enhance the human experience through smart spaces.
• Our Vision: To be the most beloved brand in technology service.

Additional Information:

• We are a smoke, alcohol, and drug-free environment. This includes our buildings, vehicles, and job sites and/or when wearing our apparel.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.