Operational Excellence Lead

Connecting long-term strategy with internal execution, the full-time Operational Excellence Lead will manage performance-versus-plan processes, facilitate cross-functional reviews, and drive data-driven decision-making in a remote environment. Key Responsibilities Own the performance-versus-plan and OKR processes, defining outcomes, metrics, and reporting cadence across the organization Ensure trustworthy data is accessible for performance analysis and resource decision-making, supporting strategic initiatives with clear business cases Drive continuous improvement of organizational design and operational methodologies through data-driven insights and collaboration with leaders Required Qualifications Senior operator experience in product management, product operations, or program management Strong analytical skills with proficiency in data analysis tools like Looker High emotional intelligence and ability to work collaboratively with senior leaders Experience running OKR or performance-versus-plan processes at scale Background in government, public-sector, or mission-driven organizations is preferred