Software Support Engineer

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour day shifts, four days on and four days off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.We offer:What We Offer:Career DevelopmentCompetitive Compensation and BenefitsPay transparencyGlobal OpportunitiesLearn More Here: Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Tasks and Qualifications:What you Will Do in This Role:Provide technical support to customers via phone, email, and chat.Diagnose and troubleshoot software issuesCollaborate with the development team to resolve complex issuesDocument and track customer issues and problems.Assist in the creation of support documentation and knowledge base articles.Conduct training sessions for customers on software usage.Travel approximately 5% of the time to different customer locations and Dematic locations in the United StatesParticipate in an on-call rotation during non-business hoursWhat We Are Looking For:Bachelor's Degree (Computer Science, Software Engineering, or related field)Proven experience in software support or a similar roleStrong problem solving skills and attention to detail.Excellent communication skills, both written and verbal.Experience with Oracle / MS SQL databasesExperience with Windows operating systemsMaterial handling experienceExperience with Java, C, C#, or PythonCustomer Service experienceSummaryLocation: Grand Rapids, MI, United States; Wauwatosa, WI, United States; Atlanta, GA, United States; Plano, TX, United States; Salt Lake City, UT, United StatesType: