Entry Level Customer Service Assistant (ASAP)

Job Description

Job Description

Description

Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.

We are excited to announce an opening for an Entry Level Customer Service Assistant position at our thriving organization, where we prioritize excellent customer interaction and continuous improvement. This role is perfect for motivated individuals eager to launch their careers in customer service and gain valuable experience in a dynamic environment. As an Entry Level Customer Service Assistant, you will be the first point of contact for our customers, assisting them with inquiries and ensuring a positive experience with our brand. 

• Greet customers warmly and ascertain their needs or inquiries.
• Assist customers with product information, inquiries, and complaints via phone, email, or in-person.
• Process orders, forms, and applications accurately and efficiently.
• Maintain customer records and update information as necessary.
• Collaborate with team members to improve customer service delivery and team performance.
• Handle difficult customer interactions with professionalism and empathy.

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work well independently and in a team environment.
• Proficiency in using computers and customer service software.
• Attention to detail and the ability to multitask effectively.

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company matching.
• Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
• Professional Development: Opportunities for training, workshops, and career advancement.
• Employee Assistance Program (EAP): Access to mental health and wellness resources.