Housekeeping Supervisor

About Chelsea Piers:
Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.


With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community.


The Opportunity:

At Chelsea Piers Fitness, we're more than a gym - we're a destination for connection, transformation, and community. If you're passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.

Why You'll Love Working Here:

• Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
• Team-Oriented Culture - we win together and support each other every day.
• Pathways for Growth - from hospitality to management, operations, personal training, and beyond.
• Purpose-Driven Work - every day is a chance to help someone feel seen, supported, and successful.

Role & Responsibilities:

Our Housekeeping Supervisors are experienced teammates who have demonstrated expertise in all housekeeping processes & serve as team leaders. At Chelsea Piers Fitness, we are dedicated to creating beautiful spaces that inspire a sense of belonging and connection. Your attention to detail, cleanliness, + safety is key to upholding our commitment to our members. Each detail adds to a member's experience, and your efforts can ensure that our members have safe, positive, and engaging experiences.

The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.


General Responsibilities:

• Ensure that the club and exercise equipment are clean and well maintained while providing excellent customer service to all members and guests
• Operate and have full understanding of various chemicals and personal protective equipment
• Assist in event and party set-up and break-down; including setting up tables, chairs and events equipment
• Notify Housekeeping and Operations Managers when any rooms or equipment need immediate attention
• Follows safety standards and practices at all times
• Operates cleaning machinery for deep cleaning floors (tenant machine, doodle scrubber, carpet extractor, etc.)
• Assists in onboarding and integrating new housekeeping hires by training them on SOPs, equipment, and continues to develop them and provide resources to them to be successful
• Engages and builds relationships with members with exceptional customer service
• Assist with daily maintenance of venue, including changing light bulbs, replacing damaged basketball nets, snaking a drain, fixing small equipment, replacing or repairing locker doors, etc.
• Expert in and executes sense of urgency for emergency protocols (leaks, fire safety, etc.)
• Strong facility knowledge and displays problem solving skills by troubleshoots issues in the moment (tripped electrical breaker, error code on boiler, thermostat in alarm, elevator shut down etc.)

Supervisor Responsibilities:

• Works with Housekeeping Manager to schedule special projects such as deep cleaning of floors, carpets, turf, windows, fitness equipment, etc. and distributes tasks fairly to teammates
• Oversees and assists in completion of preventative maintenance and special projects assigned by Housekeeping and Operations Managers
• Maintains clear and efficient communication with Management staff and other departments within facility
• Keeps track of inventory for cleaning, locker room, and linen supplies. Reporting weekly what stock needs to be replenished and ordered by Housekeeping Manager
• Investigates and makes quick repairs on cleaning equipment if capable, notifying Operations Manager when equipment needs repair or further inspection
• Provides support to Housekeeping Manager with training and coaching staff, diffusing conflict or issues that arise, payroll, and finding coverage when sick calls are made
• Leads shift by ensuring staff has arrived on time and adjusts assigned sections if necessary
• Works with laundry room at Pier 59 to ensure towels are always stocked and in circulation on a timely manner [Chelsea Only]
• Reviews daily job performance of staff and gives on-the-spot feedback and training when necessary
• Rewards and recognizes employees on-the-spot when exceeding expectations
• Works with Housekeeping and Operations Managers to ensure inventory management and payroll costs is consistent and in line with financial budgets for each quarter
• Swiftly rectifies member or staff complaints around cleanliness, staff behavior, and facility repairs that arise

Secondary Responsibilities:

• Complete housekeeping tasks such as cleaning widows, dusting, moping, sweeping, garbage removal, polish stainless steel, etc.
• Ensure clean folded towels are available at all times around the facility and in locker rooms
• Maintain a clean locker room including showers, toilets, sinks, steam room, sauna, lockers, and vanity areas
• Regularly stock housekeeping supplies and help keep well organized storage areas
• Ensure that the sidewalk entrance, stairwells, elevators, and lobby are presentable at all times

Qualifications:

• 2+ year experience on Hospitality Team, preferred
• 30+ hours/ week
• Fully vaccinated for COVID-19
• "Above Expectations" performance on Quarterly Reviews
• Expertise with cleaning machinery
• Ability to train Hospitality Associates
• Business proficiency in English
• 100% reliable
• OSHA 10 Certified
• Keen eye and attention to detail
• Ability to oversee special projects & assist Housekeeping Manager on day-to-day operations

• Prior management experience, preferred
• Strong Microsoft Office Suite experience, preferred
• Experience using Paycom or other payroll systems, preferred

As a Chelsea Piers Fitness Team Member, you will receive:

• Complimentary "All-Access" to our renowned health clubs
• Safe/Sick Time
• Employee Referral Program
• 401K Savings and Retirement Plan - Must be employed with the company for 6 months and be projected to work 1,000 hours over a year
• Opportunities to grow in the fitness industry
• Other exciting employee perks throughout Chelsea Piers Fitness, the CP complex and through our sponsors