Director of Operations - Food & Beverage Hospitality | Etihad Park

Role Overview The Director of Operations‑Food & Beverage Hospitality will lead the strategy, planning, and execution of the food and beverage operations at NYCFC’s new world‑class stadium. This role is responsible for delivering seamless, efficient, and high‑quality experiences across all hospitality spaces and ensuring best‑in‑class fan and guest service. Essential Functions Lead day‑to‑day stadium hospitality operations, ensuring seamless execution across all food and beverage outlets. Oversee event and matchday operations, delivering efficient, high‑quality service at scale. Lead a team of managers and supervisors across all major hospitality spaces. Develop and implement operational policies, procedures, SOPs, and service standards; perform regular performance reviews. Ensure operations meet health, safety, and sanitation regulations. Drive operational efficiency, cost control, and labor optimization. Partner with culinary teams to execute menus and maintain quality standards. Interact and liaise with the client to maintain positive relationships. Deliver on agreed service experience and expectations. Lead crisis management and contingency planning for operational disruptions. Drive sustainability initiatives, including waste reduction and responsible sourcing practices. Ensure readiness and execution of non‑matchday events, including concerts and private functions. Collaborate with technology teams to implement and optimize POS systems and operational tools. Recruit, lead, engage, and develop a large, diverse workforce, including full‑time, part‑time, and event staff. Oversee staffing plans and scheduling to ensure event and game‑day success. Drive innovation across hospitality operations by introducing new technologies, service models, and guest experience enhancements. Monitor and drive performance metrics, guest feedback, and KPIs for continuous improvement. Oversee inventory control processes, including ordering, tracking, and reconciliation, to ensure product availability while minimizing waste and loss. Manage vendor relationships, procurement, and inventory control processes. Support budgeting, forecasting, and financial performance of stadium operations. Act as senior on‑site leader during events, resolving issues in real time. Practice safe work habits and complete company and venue safety and general compliance training. Maintain a pleasant and collaborative attitude toward customers, co‑workers, and management. Adhere to Legends Global and venue company policies. Complete other duties assigned by management. Qualifications 5+ years of management experience in a hospitality setting, ideally stadiums or large‑scale event operations. Bachelor’s degree or higher in a related field preferred. Proven track record of managing medium to large teams. Experience leading venue openings or major operational launches in a management position. Excellent communication and emotional intelligence skills. Strong attention to detail. Demonstrated flexibility and ability to adapt quickly to changes. Self‑motivated, independent, and a strong team player. Ability to work in a fast‑paced environment. Compensation Competitive salary range of $90,000 – $100,000 plus bonus potential commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan. Working Conditions Location: On‑site at Etihad Park, Queens, NY. The role may require travel to other venues. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EEO Statement Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. #J-18808-Ljbffr