Voice Administrator

A Kforce client is looking for an experienced Voice Administrator for a one-year contract position in San Antonio, Texas (TX). Summary: The ideal candidate will take initiative and is detail oriented. They proactively identify billing discrepancies, follow through on carrier disputes, and will manage their own workload with minimal supervision. Projects/day-to-day work:

• Audit and reconcile 40+ monthly carrier invoices across AT&T and other telecom vendors as they come in
• Audit the corporate mobile fleet (~600 phones, hotspots, and tablets); Identify unused or orphaned lines, devices with no active user, and plans that can be right-sized or disconnected
• Work with AT&T to process disconnects, plan changes, and contract simplifications resulting from the audit
• Develop and maintain reporting dashboards and Excel reports to track telecommunications spend, inventory, billing trends, carrier performance, and realized cost savings
• Maintain carrier contract documentation, including contract terms, renewal dates, service agreements, pricing schedules, and supporting documentation
• Experience managing telecommunications invoices, expense management, or carrier billing
• Experience supporting enterprise wireless environments (AT&T, Verizon, T-Mobile, etc.)
• Experience working with telecommunications carriers to resolve billing, provisioning, and service issues
• Advanced Microsoft Excel skills, including PivotTables, XLOOKUP/VLOOKUP, reporting, and data analysis
• Experience maintaining telecommunications inventory and documentation
• Experience identifying cost savings and improving operational processes
• Mobile fleet management: experience auditing corporate cell phones, hotspots, and tablets; Managing activations, disconnects, and plan optimizations with a carrier
• Strong customer service and communication skills with the ability to work effectively across technical and non-technical teams; The candidate is a strong communicator who can translate complex invoice and carrier data into plain language for internal customers and feels comfortable working with telephony carriers on changes and disputes
• Experience with carrier circuit administration or telecommunications inventory management is a plus