Toyota Service Advisor

Join Walser Automotive GroupFor more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we've grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.We lead with innovation, technology, and a promise to deliver an exceptional experience every time.At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.Compensation:On average $70,000 with potential to earn up to $115,000 or more based on incentives!What You'll Do:Act as the face of Walser service by greeting customers as they enter the service drive.Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair ordersUnderstand basic automotive repairs, know how long each service will take and how much the repair will costServe as the liaison between technicians and customers, while relaying all information to set clear expectations of the visit to the guestsWork as a team with your service admin and technicians to generate working hours and provide an excellent experience for your guestsProspect and sell dealership services, coordinate current work in progress, support pre-delivery activities and prepare for after-service deliveryExecute proper follow up techniques with customers to build repeat business and ensure guest satisfaction.Stage vehicles and shuttle customers as neededMust wear safety eyewear at all times when in dealership service departmentsMust wear hard-toed shoes and slip resistant footwear in when in dealership service departmentsUtilization of TruVideo/Estimate ToolAll other duties, tasks and/or projects as assignedUphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open MindedWhat You Bring:High School Diploma, GED, or equivalent work experienceExperience in the automotive industryPast experience working with a high level of urgencyStrong communication skills both verbal and writtenExperience interacting with customers and providing a positive experienceHigh level of detail orientation and accuracyBeginner to intermediate level of technical proficiency and experience using Microsoft office (outlook, excel, word), preference may be given to intermediate level skillsProven experience working within a team environmentTekion, Reynolds and Reynolds, or other Dealer Management Systems experience is a plusMust have a valid driver's license and acceptable driving recordWhat's In It For You?Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time awayPaid Training (SA): Participate in a focused two-week paid training program designed to quickly prepare you with the tools and knowledge to hit the ground running.Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.Life Insurance & 401(k): Plan for your future with company-paid life insurance and a 401(k) program.Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us.Employee Discounts: Enjoy exclusive employee discounts across products and services.Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.Employee Assistance Program (EAP) – Support for personal and professional challengesReferral Program – Earn referral bonuses for referring talented candidatesApply today and help drive operational excellence at Walser Automotive Group!Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.