Transplant Financial Coordinator

Stem Cell Transplant Role at Dell Children's Medical Center

Location: Austin, TX

Facility: Dell Children's Medical Center

Department/Specialty: Stem Cell Transplant

Schedule: Day Shift | Monday - Friday 8:00a - 5:00p

Life at Ascension: Where Purpose Meets Opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Benefits That Help You Thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How You'll Make an Impact in This Role

• Execute Strategic Financial Clearance: Direct the end-to-end financial clearance process for high-value heart, bone marrow, and kidney transplant portfolios, guaranteeing 100% benefit optimization prior to clinical milestones.
• Master High-Stakes Insurance Negotiations: Architect and secure complex Single Case Agreements (SCAs) and navigate elite transplant payer networks to eliminate out-of-network operational barriers.
• Serve as an Interdisciplinary Financial Liaison: Act as the primary administrative conduit bridging transplant surgeons, clinical coordinators, social workers, insurance case managers, and payer medical directors.
• Provide Compassionate Patient Financial Counseling: Educate patients and their support systems on long-term insurance nuances, life-long immunosuppressant drug financial expectations, and targeted out-of-pocket liabilities.
• Orchestrate Socioeconomic Assistance Capture: Proactively screen and enroll eligible patients into state Medicaid, Supplemental Security Income (SSI), institutional charity care, and specialized pharmaceutical copay assistance programs.
• Drive Denial & Appeals Mitigation: Meticulously track, audit, and troubleshoot front-end insurance denials, partnering with clinical teams to draft high-priority appeals and protect the program's bottom line.
• Enforce Data & Regulatory Integrity: Maintain precise documentation of all clearance statuses, authorization thresholds, and institutional metrics within the EMR in strict alignment with CMS and UNOS financial regulations.

What Minimum Requirements You'll Need

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

What Additional Preferences We're Seeking

• Specialized Financial Navigation Tenure: 3+ years of progressive experience in complex healthcare financial coordination, high-dollar pre-determination, or specialized insurance case management.
• Payer Landscape Command: Deep, functional expertise navigating commercial insurance policies, managed care networks, state Medicaid protocols, and intricate prior authorization mechanisms.
• Transplant Program Acumen (Preferred): Prior direct experience operating within a solid organ or bone marrow transplant program is highly desirable.
• High-Velocity Caseload Management: Proven critical-thinking and problem-solving skills necessary to drive multiple high-priority, life-dependent cases forward in a high-volume, regulated setting.
• Education: High school diploma or GED required; Bachelor's degree in Healthcare Administration, Finance, or a related field is preferred.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.